Supervisory Medical Support Assistant
About The Position
The Supervisory Medical Support Assistant is assigned to an inpatient ward or community living center within the Health Administration Service at the W.G. Hefner VA Medical Center in Salisbury, North Carolina. The position provides administrative and data support to Health Administration Service, including Community Based Outpatient Clinics, and serves as a foundational role in inpatient wards, the community living center, outpatient clinics, and health care centers. The employee oversees the work of the section and is expected to be an expert in GS-6 Medical Support Assistant and GS-7 Lead Medical Support Assistant functions. The role requires adapting to inpatient clinic needs and learning new technologies, procedures, and policies. The employee serves as the subject matter expert for duties within the Inpatient Administrative Support Section and contributes to VA network performance measures related to revenue, customer service, access to care, and quality of healthcare delivery. The position follows various tours between 0700 and 1730, Monday through Friday. Telework and virtual work are not available. Relocation and recruitment incentives, as well as permanent change of station, are not authorized.
Requirements
- U.S. citizenship, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
- High school diploma, GED equivalency certificate, or state/territorial proficiency certificate.
- One year of experience equivalent to GS-7.
- Advanced knowledge of managing or leading patient support staff in a clinic, including independent use of reference sources, decision-making, and enabling team collaboration and problem-solving in a complex systems environment.
- Ability to provide administrative and supervisory duties to at least one subordinate MSA supervisor or team leader, including work assignment, performance evaluations, staff selection, and recommendations for awards or advancement.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to support quality and continuity of care and compliance with policies and regulations.
- Ability to provide briefings, orientations, staff development, and training in a patient support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- Proficiency in written and spoken English.
- Subject to a background/security investigation and completion of online onboarding and required application documents.
- Compliance with the VA seasonal influenza vaccination program is required for VA health care personnel.
- Must serve a 1- or 2-year trial period, subject to written certification for continued employment.
- No educational substitution is available at this grade level.
Nice To Haves
- Health Administration or Patient Administration experience.
- Previous supervisory experience.
- Experience in Lead Patient or Inpatient Scheduling.
Responsibilities
- Oversee and ensure the work assignments of the section are completed, applying expertise in GS-6 MSA and GS-7 Lead MSA functions.
- Adapt to changing situations in an inpatient clinic and learn new technologies, procedures, and policies.
- Use Vista, CPRS, and My HealtheVet/Secure Messaging systems with technical competency and expertise.
- Apply administrative policies and procedures for inpatient admissions, transfers, post-discharge patient scheduling, and related topics.
- Apply VHA outpatient scheduling processes and applicable Salisbury VAMC scheduling policies and procedures.
- Comply with federal privacy and confidentiality requirements and maintain ethical conduct.
- Complete and comply with required annual VHA training.
- Support VHA network performance measures for revenue, customer service, access to care, and healthcare delivery quality.
- Distribute and balance workloads among employees according to workflow or job specialization; ensure timely completion, adequate workload, and compliance with facility and national performance measures and deadlines.
- Develop clinic internal policies and procedures that comply with HAS, medical center, and VHA directives, policies, procedures, and regulations.
- Develop and disseminate informational material to a broad range of stakeholders.
- Serve as the subject matter expert for duties within the Inpatient Administrative Support Section at Salisbury VA Medical Center.
- Maintain constructive relationships with bargaining unit representatives and Equal Employment Opportunity management.
- Provide administrative and supervisory duties to subordinate MSA supervisors or team leaders, including work assignment, performance evaluations, staff selection, and recommendations for awards or advancement.
- Collaborate and communicate with internal and external customers to support customer service, continuity of care, and compliance.
- Provide briefings, orientations, staff development, and training in a patient support setting.
- Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Benefits
- Federal employee benefits package; specific benefit eligibility depends on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
