Supervisory Medical Support Assistant
About The Position
The Marion, Illinois VA Medical Center is hiring a Supervisory Medical Support Assistant in its Nursing Operations Department. The incumbent plans and directs programs at medical centers and/or satellite outpatient clinics and has full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient-support staff in a VA inpatient, outpatient, or interdisciplinary setting. The position carries administrative and professional responsibility for planning and directing the activities of subordinate leads, supervisors, and MSAs. The supervisor evaluates staff work, resolves complex problems to ensure patient services are met, assesses new products, equipment, and systems, identifies training needs, makes final hiring selections, evaluates performance, and takes disciplinary action when necessary. The incumbent also extracts and analyzes data and prepares reports for senior management to support tracking measures. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Ad hoc telework is authorized; this is not a virtual position. The full performance level and grade for this vacancy are GS-8. The position is in the Excepted Service and does not confer competitive status. A one- or two-year trial period is required.
Requirements
- U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
- Proficiency in spoken and written English.
- High school diploma, GED equivalency certificate, or state/territorial proficiency certificate, unless qualifying under the applicable grandfathering provision.
- One year of experience equivalent to the GS-7 level.
- Advanced knowledge of managing or leading patient-support staff in a clinic, including independent use of reference sources, decision-making, and empowering the team to collaborate and resolve problems in a complex systems environment.
- Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient-support setting, including work assignment, performance evaluations, staff selection, and recommendations for awards and/or advancements.
- Ability to collaborate, communicate, and demonstrate customer-service and interpersonal skills with internal and external customers to ensure quality and continuity of care and compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training in a patient-support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- Must meet background and security investigation requirements and complete the online onboarding process and required employment documentation.
- Must participate in the seasonal influenza vaccination program as a condition of employment.
- Must serve a one- or two-year trial period.
Nice To Haves
- Two years of supervisory experience.
- One year of clinical administrative experience.
Responsibilities
- Plan and direct programs at medical centers and/or satellite outpatient clinics.
- Supervise at least one subordinate MSA team leader, supervisor, or equivalent administrative patient-support staff.
- Plan and direct subordinate staff activities and provide administrative and professional oversight.
- Evaluate subordinate staff work and performance.
- Resolve complex problems to ensure patient services are met.
- Evaluate new products, equipment, and systems and recommend operational improvements.
- Identify staff educational and training needs.
- Make final decisions on hiring selections and take disciplinary action when necessary.
- Extract and analyze data and prepare reports for senior management to support tracking measures.
- Provide administrative and supervisory duties including work assignments, performance evaluations, staff selection, and recommendations for awards or advancements.
- Collaborate and communicate with internal and external customers to support quality and continuity of care and compliance with policies and regulations.
- Provide briefings, orientations, staff development, and training.
- Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Benefits
- Federal employee benefits package for employees and their families; specific benefits eligibility depends on position type.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
