Supervisory Medical Support Assistant

Veterans Health Administration•Wichita, KS

1d•Onsite

About The Position

The Wichita VA Medical Center is recruiting for a Supervisory Medical Support Assistant to work in the CBOC Eye Clinic for the Health Administration department. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to: Evaluating the work of subordinate staff; Resolving complex problems to ensure patient services are met; Evaluating new products, equipment, and systems to make recommendations for improved operations; Identifying educational or training needs; Making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. Additionally, The Supervisory Medical Support Assistant plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. They are responsible for: Maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.

Requirements

Must be a U.S. Citizen.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Acceptable forms of identification will be required to complete pre-employment requirements.
Participation in the seasonal influenza vaccination program is a requirement.
Complete all application requirements detailed in the "Required Documents" section of this announcement.
Must serve a 1 or 2-year trial period.
High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
One (1) year of experience equivalent to the next lower grade level (GS-7) leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting.
Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
You MUST address the KSAs in your resume to be found qualified.

Responsibilities

Plan and direct programs at medical centers and/or satellite outpatient clinics.
Supervise at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.
Evaluate the work of subordinate staff.
Resolve complex problems to ensure patient services are met.
Evaluate new products, equipment, and systems to make recommendations for improved operations.
Identify educational or training needs.
Make final decisions on hiring selections.
Evaluate performance and take disciplinary action when necessary.
Plan and organize work to meet local and VA-wide time frames for analysis requirements, reports, and special assignments.
Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Maintain the confidentiality of information obtained to carry out required duties.
Routinely communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills.
Make decisions based on guidelines, precedents, and regulations with minimal supervision.