Supervisory IT Specialist (SYSADM)

Social Security Administration•Denver, CO

3d•$125,776 - $187,093•Onsite

About The Position

The Supervisory IT Specialist guides technical IT specialists at the GS-13 level and below, as well as contractors, in areas including data storage management, computer environmental support, computer hardware support, imaging, and open and mainframe systems for hardware and software. The position plans, organizes, and directs technical specialists and teams that provide mission-critical business services to employees across the Social Security Administration. The role manages and directs 7x24 monitoring and operations to ensure established service levels are met for mainframe or open-systems data storage, hardware, software, imaging systems, and workflow applications. It provides expert technical reference and input to senior management, develops and manages reporting systems for configuration, capacity planning, utilization, and performance, and directs integration of new technologies into SSA’s IT infrastructure. The position also directs development and implementation of relevant standards, including network, architectural, and security standards for supported systems. This is a GS-14 supervisory federal position in the 2210 IT Specialist series. It is not eligible for telework, and relocation expenses will not be paid. The selected employee is subject to a one-year supervisory probationary period unless an exception applies, and must complete the required public-trust investigation unless already certified eligible at this level.

Requirements

Applicants must be in good standing and have a fully successful rating of record.
Applicants must meet the competencies for the 2210 IT Specialist series, including attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
Must have specialized experience directly related to the position, normally equivalent to one year at the next lower grade level.
To qualify at GS-14, must have specialized experience at GS-13 or equivalent demonstrating proficiency in at least three of the listed specialized experience areas.
Specialized experience must be explicitly documented in the resume; experience must include the grade level and dates at that grade level.
Applicants for promotion must have 52 weeks at GS-13 by the announcement closing date.
Resume must not exceed two pages and must include the official duty station and organization.
Qualification requirements must be met by the closing date of the announcement.
Selected employee must complete a one-year supervisory probationary period unless an exception applies.
Selected employee must complete an SF-85P public-trust investigation unless previously certified eligible to occupy a position at this level.

Responsibilities

Guide technical IT specialists at the GS-13 level and below, and contractors, in one or more areas of IT specialization.
Manage and direct 7x24 monitoring and operations to ensure adherence to established service levels for mainframe or open-systems data storage, hardware, software, imaging systems, and workflow applications.
Provide expert technical reference and input to senior management on technology, monitoring systems, or procedures for supported systems and IT operations.
Develop and manage reporting systems for configuration, capacity planning, utilization, and performance across supported systems and IT operations.
Direct the integration of new technologies into SSA’s information technology infrastructure.
Plan, organize, and direct technical specialists and teams providing mission-critical business services to SSA employees.
Direct the development and implementation of standards, including network, architectural, and security standards for supported systems.