Supervisory IT Specialist (Systems Analysis)

Centers for Medicare & Medicaid Services•Bethesda, MD

About The Position

This position is in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Center for Consumer Information and Insurance Oversight (CCIIO), Division of Insurance Oversight & Transparency Applications (DIOTA). The Supervisory IT Specialist (Systems Analysis), GS-2210-14, serves as the Deputy Director of DIOTA. The role collaborates with the Division Director to plan and prioritize subordinate work, provides technical advice on critical IT operations, monitors and adjusts development and operations, and oversees teams and contractors to maintain operational readiness and resolve mission-critical issues. Applicants must be U.S. citizens or nationals and meet applicable security investigation, time-in-grade, and qualification requirements. Qualification requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving, plus at least one year of specialized experience equivalent to GS-13. The specialized experience must include providing technical guidance on IT program planning or life-cycle management; managing the design of health insurance IT systems and projects related to provider enrollment, insurance oversight, consumer support, or customer relationship management; and overseeing subordinate employees or team members. No education qualification is required. The position has a regular and recurring reporting requirement to the CMS office listed in the announcement. Flexible working arrangements and alternative work schedules may be available at the manager’s discretion. The position is not in a bargaining unit, has a flexible tour of duty, requires financial disclosure, and does not authorize recruitment or relocation incentives.

Requirements

Be a U.S. citizen or national.
Successfully complete a background security investigation and receive favorable adjudication.
Meet applicable time-in-grade restrictions; current federal employees must have served at least 52 weeks at the next lower grade level.
Demonstrate IT-related experience in attention to detail, customer service, oral communication, and problem solving.
Have at least one year (52 weeks) of specialized experience equivalent to GS-13, including technical guidance on IT program planning or life-cycle management; management of health insurance IT systems and related projects in specified areas; and oversight of subordinate employees or team members.
Submit a resume of no more than two pages with detailed information demonstrating relevant responsibilities and specialized experience.
Meet all qualification requirements within 30 days of the announcement closing date.
Meet Selective Service requirements, if applicable.
Complete a one-year probationary or trial period if required.
Use direct deposit for federal salary payments.
Complete employment eligibility verification through DHS E-Verify if selected.
Submit the required financial disclosure (OGE-450).

Responsibilities

Collaborate with the Division Director to plan subordinate work, set and adjust short-term priorities, and prepare work-completion schedules.
Provide technical advice, guidance, and recommendations to management and technical specialists on critical IT operations management issues.
Monitor and adjust development and operations activities related to project design, development, and implementation.
Oversee teams and direct activities to maintain operational readiness, provide input on schedules, and assess availability and reliability.
Oversee contractors and ITPMs, monitor progress, make immediate decisions on mission-critical issues, and negotiate with business owners.