Supervisory Customs Entry Officer

Customs and Border Protection • Detroit, MI

7d • Onsite

About The Position

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Detroit Field Office, Automotive and Aerospace Center of Excellence & Expertise (AA-CEE) located in Detroit, MI. In this position you will serve as a second line supervisor, supervising and directing administrative work of a group of front-line supervisors. You will be responsible for providing technical expertise about admissibility, control, entry and export of merchandise and revenue collection, post-release processes, and overall management marketing of various automated systems.

Requirements

• Must be a U.S. Citizen.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years.
• All pre-employment processes will be conducted in English.
• May be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• Must adhere to government ethics standards.
• DHS uses E-Verify to confirm eligibility to work in the U.S.
• Must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process.
• Must meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/19/2026.
• 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Applying customs laws, regulations, and procedures to resolve complex issues involving admissibility, control, entry, export, and post-release processing of merchandise; Providing technical advice to management, ports of entry, brokers, importers, carriers, or other trade stakeholders on entry processes, trade compliance, revenue collection, and automated trade systems; Reviewing and evaluating entry-processing operations, policies, and performance data to identify compliance issues, resolve discrepancies, and recommend process improvements; Coordinating trade-account or cargo-entry activities across multiple offices or locations to promote consistent application of entry requirements and address operational issues; Leading or supervising staff performing customs-entry or trade-processing functions, including assigning work, setting priorities, evaluating performance, developing performance standards, and identifying employee training needs.

Nice To Haves

• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
• You may be required to serve an 18-month probationary period upon appointment and complete a supervisory training course within 12 months of assignment.
• All newly appointed first-time permanent CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include Supervisory Leadership Training (SLT) - three (3) weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

Responsibilities

• Serve as a second line supervisor, supervising and directing administrative work of a group of front-line supervisors.
• Provide technical expertise about admissibility, control, entry and export of merchandise and revenue collection, post-release processes, and overall management marketing of various automated systems.
• Monitor and evaluate employees' work products, establishing or recommending performance standards and evaluations.
• Monitor and evaluate the delivery of services to customers and the methods and techniques used to provide them.
• Develop and implement plans to improve the delivery of services, individually and with other Entry Supervisors, and through process improvement teams.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Provide expert technical advice to higher-level CBP officials on the entry process.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed