Supervisory CBP Officer (Port Director)

Customs and Border Protection • Ogdensburg, NY

1d • Onsite

About The Position

The Supervisory CBP Officer (Port Director) manages law enforcement programs at the Ogdensburg, New York, port of entry within the Buffalo Field Office of U.S. Customs and Border Protection’s Office of Field Operations. The role directs inspection, enforcement, and intelligence operations to enforce federal laws and prevent unauthorized entry or exit. The salary range is $129,258 to $168,040 (GS-14, Steps 1–10).

The position supervises managers and staff, coordinates enforcement efforts with other agencies and stakeholders, addresses operational challenges, and manages labor relations. It requires firearms qualifications, operation of a government vehicle, successful completion of required medical and physical screening, and paid academy and post-academy training. The position may require shift and rotational work, overtime, assignment or duty-location rotation, wearing an approved uniform, and obtaining a Secret security clearance. Work settings include offices, aircraft operations, passenger and cargo areas, and marine docks, with possible outdoor work in varied weather and remote locations.

Requirements

• U.S. citizenship.
• For males born after December 31, 1959, Selective Service registration.
• For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to possible waiver exceptions.
• Passing CBP Officer Promotional Assessment component and total score.
• One year of specialized experience equivalent to at least the next lower grade level.
• Meet all applicable time-in-grade requirements by 10/22/2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
• For the secondary administrative CBPO Special Retirement Coverage position, permanent service in a primary CBPO SRC position is required; special retirement eligibility has additional service and continuity conditions.
• Meet initial and continuing firearms qualifications and be eligible under applicable firearms restrictions.
• Ability to operate a government-owned vehicle and a valid, non-restricted driver's license.
• Successful completion of required pre-employment screening, which may include a background investigation, drug testing, and a polygraph examination.
• Successful medical screening and physical fitness test for applicants who are not current GS-1895 employees.
• Attend and successfully complete required training: approximately 7–10 days of pre-academy training, 101 days at the CBP Field Operations Academy, and 14–17 weeks of post-academy training at the assigned duty station.
• May be required to serve an 18-month supervisory probationary period and complete mandatory leadership training; selectees may also be required to complete the Essential Supervisory Skills course.
• May be required to obtain a Secret national security clearance.
• Must be available to work scheduled or unscheduled overtime beyond a 40-hour workweek.
• Must maintain access to data systems necessary for performing duties.
• Must wear an officially approved uniform while in duty status.
• Must disclose current or recent qualifying political appointment service to the Human Resources Office.

Responsibilities

• Direct inspection, enforcement, and intelligence operations at the port of entry to ensure compliance with federal laws and prevent unauthorized entry or exit.
• Establish and maintain relationships with agencies and stakeholders to coordinate enforcement efforts and share information.
• Address and resolve complex operational challenges, complaints, and conflicts while following CBP procedures and national priorities.
• Supervise subordinate managers and staff, set priorities, evaluate performance, and provide guidance to promote professional growth and integrity.
• Manage labor relations by applying collective bargaining agreements and collaborating with union representatives to resolve workforce issues.
• Provide technical advice to subordinate staff on operational and enforcement matters involving people, merchandise, and conveyances at the port of entry.
• Assign or complete projects, studies, or investigations to resolve operational and law enforcement problems or develop and improve procedures.
• Resolve conflicts with travelers and the importing public, taking into account laws, regulations, facts, and national priorities.
• Monitor and evaluate employee work products and performance, and identify ways to improve production or work quality.

Benefits

• Fully funded relocation expenses, subject to Federal Travel Regulation limits and agency policy.
• Comprehensive federal employee benefits package for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed