(NNSY PORTSMOUTH) SCOTT CTR MAIN SUPERVISORY CASHIER CHECKER

NEXCOM•Portsmouth, VA

6d•Onsite

About The Position

This position supervises the Front End Registers and Refund functions at NNSY PORTSMOUTH SCOTT CTR MAIN. The role involves assisting in the development of operating policies and procedures, ensuring associates are informed about store promotions and policies, and maintaining front-end equipment. Training on store policies, including specific systems and procedures like cash handling, merchandise returns, and check cashing, is a key responsibility. The position also requires handling customer refunds and complaints effectively, ensuring accurate paperwork, and interacting professionally with customers and coworkers. Performing Cashier Checker duties and making recommendations for improvement are also part of the role.

Requirements

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
1 1/2 years progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Demonstrated in work experience or training the ability to possess or develop the qualities of successful supervision.

Nice To Haves

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
At any level specialized experience may be substituted for required general experience.

Responsibilities

Supervises front end register and refund desk functions including scheduling, staffing, training, performance management, etc.
Ensures associates are aware of store promotions, policies, procedures, and programs.
Ensures all front-end equipment, cash registers, etc. are available and properly maintained.
Schedules and/or conducts training on store policies including Richter Merchandising System functions and operation, cash handling and cash register operation, merchandise returns, price matching, check cashing, rain checks, etc.
Handles customer refunds, returns, and complaints tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
Ensures paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible. Communicates with customers knowledgeably and legibly.
Performs Cashier Checker duties as necessary.
Makes recommendations for improvement.
Performs other related duties as assigned.