Supervisor

The US Oncology Network•Walnut Creek, CA

2d•Onsite

About The Position

The OB/GYN Office Supervisor is responsible for supervising the daily administrative and clinical support operations of a private obstetrics and gynecology physician practice. This role ensures efficient clinic flow, high-quality patient care, staff performance, and compliance with regulatory requirements while providing hands-on leadership support to physicians and staff. The Supervisor acts as a key operational leader, problem-solver, and liaison between providers, staff, and patients in a fast-paced women’s health environment.

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of experience in a medical office, preferably OB/GYN or women’s health.
At least 1–3 years of supervisory or lead experience in a healthcare environment.
Strong working knowledge of medical office operations, scheduling, and EHR systems.
Understanding of OB/GYN terminology, workflows, and patient needs.
Strong leadership, communication, and conflict-resolution skills
Excellent organization, multitasking, and time-management abilities
High attention to detail and professionalism
Ability to handle sensitive patient situations with discretion and empathy
Problem-solving mindset and adaptability in a fast-paced environment
Commitment to patient-centered care and teamwork

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration or related field.
Medical Assistant certification (CMA/RMA) or equivalent clinical background.
Experience in a private physician practice setting.

Responsibilities

Directly supervise front-office and clinical support staff (Medical Assistants, Reception, Scheduling, Back Office).
Coordinate staffing schedules to ensure adequate coverage for clinic sessions, procedures, and provider templates.
Train, onboard, coach, and evaluate employees; provide performance feedback and corrective action as needed.
Promote teamwork, accountability, and a patient-centered culture.
Serve as the first escalation point for staff concerns, workflow issues, and provider support needs.
Oversee daily clinic operations to ensure smooth patient flow and minimal wait times.
Support OB/GYN workflows including prenatal visits, gynecologic exams, in-office procedures, and post-operative follow-up.
Monitor room utilization, equipment readiness, and supply levels.
Identify operational inefficiencies and implement process improvements.
Act as Supervisor-on-Duty and decision-maker during clinic hours.
Address patient concerns, complaints, and service recovery issues professionally and promptly.
Ensure staff maintain compassionate, respectful, and confidential patient interactions.
Support patients through sensitive OB/GYN encounters with discretion and empathy.
Monitor patient satisfaction and assist with improvement initiatives.
Assist with scheduling optimization, referrals, authorizations, and coordination of external services.
Partner with billing and coding teams to support accurate documentation and reduce revenue cycle issues.
Monitor metrics such as no-show rates, template utilization, and staff productivity.
Assist with inventory management, supply ordering, and cost control.
Ensure compliance with HIPAA, OSHA, infection control standards, and practice policies.
Reinforce OB/GYN-specific safety protocols and documentation standards.
Maintain staff training records, certifications, and onboarding documentation.
Support quality improvement, audits, and risk-reduction efforts.
Serve as a liaison between physicians, staff, and management.
Communicate operational updates, workflow changes, and expectations clearly to staff.
Support physicians by addressing operational barriers so they can focus on patient care.
Participate in staff meetings and contribute to practice goals and initiatives.