Supervisor

DSV•New Berlin, WI

9d•$72,000 - $78,000•Onsite

About The Position

The Operations Supervisor oversees labor management and daily planning for inbound, outbound, product slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the role supervises the receiving, warehousing, and shipping of products in line with company service and cost objectives. People-management responsibilities include hiring and training, assigning work, conducting performance appraisals, addressing performance issues, and resolving problems. The supervisor is also responsible for warehouse staff training and evaluation, operational productivity and service goals, client requirements, safety, quality, and continuous improvement.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are unregulated and range from mild to moderate in warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review daily and weekly work, plan activities, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for safe, profitable operations involving equipment and products, consistent with company policies and client agreements.
Manage operations to meet productivity, service, quality-system, and client KPI objectives.
Implement and report cost-saving measures and suggest operational efficiencies.
Supervise, counsel, motivate, and, when needed, discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, performance evaluations, promotion recommendations, wage-increase recommendations, and other HR activities.
Oversee training and evaluation of warehouse staff, including assessing trainees’ progress and assigning further duties as appropriate.
Plan daily schedules by reviewing work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review pending work and trends and plan warehouse-space reorganizations or changes to supplies, equipment, and staffing.
Monitor work quantity and quality throughout the day and provide guidance and advice as needed.
Assign supervisory duties to experienced team members serving as leads and monitor their progress and problems.
Keep the Manager informed daily about progress and issues requiring attention; hold regular warehouse staff meetings to review status, discuss improvement ideas, and share developments.
Assist with physical operations as needed.
Ensure the right people and skills are deployed at the right time to deliver results and maintain customer satisfaction.
Provide team members with ongoing growth and development opportunities and conduct or contribute to annual performance reviews.
Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and provide backup across areas or departments when needed.