Supervisor - SFO San Francisco Airport - Full-time
About The Position
Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
Requirements
- Computer and Smart Phone proficient
- Excellent customer service
- Excellent verbal communication skills
- Ability to get Airport Badged required
- Drivers License is required
- Lift 40lbs
- Push/pull 75lbs
- Walk & stand for duration of shift
Nice To Haves
- Previous supervisor experience preferred
- Cash control experience preferred
- General knowledge of vended service products preferred
- Bilingual preferred, but not required
Responsibilities
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Maintain a safe working environment by monitoring safety procedures and equipment.
- Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment;
- Collaborate with workers and managers to solve work-related problems.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Explain regulations, policies, or procedures
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
- Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
- Assist with collections, counting/recording money, documenting meter readings
- Assess training needs of staff and arrange for or provide appropriate instruction
- Other duties as assigned
Benefits
- Group Health & Dental Insurance
- Company Paid Life Insurance
- Company Paid Short-Term Disability
- Matching 401k
- Paid Time Off
- Paid Holidays
- Wellness Reimbursement Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
