The Supervisor is accountable to the store manager for driving process adoption, opening, and closing the store as a manager on duty and supporting resolution of customer concerns with a positive outcome. The Supervisor will efficiently manage all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. They will support resolution of customer concerns with a positive outcome, and partner with Store Manager or ASM on elevated consumer issues. The Supervisor will supervise and provide consistent coaching on selling culture and customer connection to ensure the highest level of service and sales. They will supervise the store team in the absence of another member of management. The Supervisor will assess and strategize how to drive performance goals (Conversion, Units Per Transaction, Sales Per Hour and other measurable KPI’s). They will support the onboarding process for new hires. The Supervisor must be able to build relationships and foster a positive, diverse, and inclusive work environment. They will collaborate with store team and Home Office partners on building connections with the local community by way of events, drive brand awareness and engagement. The Supervisor will create a compelling store experience by engaging customers and modeling the way as a visible service leader. They will be a brand ambassador that embodies and can cultivate the company’s core values.
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Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED