Supervisor, Levi’s ® Outlet Stores, Orlando Marketplace, Orlando Florida

Levi Strauss & Co.•Orlando, FL

1d•$18 - $29•Onsite

About The Position

The Supervisor contributes as an integral member of the store management team, supporting the successful implementation of strategies and operational excellence to promote brand equity, customer satisfaction, and financial growth. The role creates a high-energy, compelling store experience by engaging consumers, modeling service behaviors, and coaching associates on sales and service practices. The Supervisor supports employee training, performance feedback, store operations, and sales goals in partnership with store management. The role also supervises the store team when another member of management is absent and follows all Levi’s Stores policies, procedures, programs, and management directives.

Requirements

Progressive retail leadership experience with proven skills in supervising, coaching, and training.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to perform essential job functions, including lifting up to 40 pounds and the physical activities described in the posting.
Reliable transportation.
High school diploma or GED preferred.

Nice To Haves

High school diploma or GED.
A collaborative role model who demonstrates behaviors aligned with the company culture of inclusion and belonging.
Self-starter with a growth mindset who enjoys learning new tools and adapting to new initiatives.
Enjoys juggling multiple tasks in a fast-paced, deadline-oriented environment.

Responsibilities

Engage consumers and model appropriate service behaviors to create a high-energy store experience.
Supervise associates and provide consistent coaching on sales training and service practices.
Resolve consumer concerns in accordance with company policy and customer satisfaction goals, partnering with the Store Manager on elevated issues.
Participate in training new hires and current employees on company culture, product knowledge, service practices, loss prevention, store policies and programs, and associate responsibilities.
Partner with store management to set expectations, coach employees, support engagement and retention, and contribute to talent development.
Deliver formal performance feedback in partnership with store management.
Handle cash and merchandise operations, including shipment processing, floor sets, markdowns, and replenishment, while maintaining standards and following store procedures.
Work with the Store Manager, Associate Manager, and Assistant Store Manager(s) to adapt store business strategies and meet or exceed store and individual sales and performance goals.
Supervise the store team in the absence of another member of management.
Comply with Levi’s Stores policies, procedures, and programs, and follow store management directives.

Benefits

401(k) match of $1.25 for each $1 contributed, up to the first 6% of pay saved.
Five hours of paid volunteer time per month with nonprofit organizations.
Product discount of 60% off regular-price merchandise, as stated in the benefits snapshot.
Paid Family Leave.
For full-time employees: three weeks of paid time off in the first year, increasing to four or more weeks thereafter.
For full-time employees: immediate medical, dental, and vision coverage; free medical premiums with Live.
For full-time and part-time employees: paid volunteer hours and charity donation matching up to $2,000 per year.
For full-time and part-time employees: 50% employee discount, as stated in the Life-Enhancing Perks section.
For full-time and part-time employees: 125% 401(k) match, up to 6%, as stated in the Life-Enhancing Perks section.
Opportunities to explore advanced roles at Levi’s, Dockers, and Beyond Yoga.
Total rewards package may include paid leave, life and disability insurance, 401(k) match, and health care benefits for eligible employees.