Supervisor Full Time

Group Compass Ltee • Edmonton, AB

8d • CA$18 - CA$19 • Onsite

About The Position

As a Supervisor at Tim Hortons, you will lead a team to deliver excellent guest experiences in line with brand standards. You’ll oversee daily operations, train and motivate team members, ensure food safety and cleanliness, and help manage labor, inventory, and cash handling. In a hospital setting under Compass Group, you will also ensure your team aligns with hospital safety protocols and patient-centered service values.

Requirements

• Previous supervisory or lead experience in Tim Hortons for at least 2 years
• Strong communication, coaching, and problem-solving skills.
• Ability to work in a fast-paced environment and also able to do multitasking
• Understanding of food safety and sanitation standards.
• Flexible availability (early mornings, evenings, weekends, holidays).

Responsibilities

• Supervise, train, and support front-line team members.
• Organize shift schedules and manage breaks to maintain coverage.
• Foster a positive and inclusive work environment.
• Ensure prompt, friendly, and consistent service.
• Resolve customer complaints with empathy and professionalism.
• Maintain product quality and presentation standards.
• Complete opening, closing, and shift change duties.
• Monitor food safety practices (temperature checks, product rotation, cleanliness).
• Keep all work areas, equipment, and dining spaces clean and organized.
• Maintain all the Logs Diligently. Both Tims and Compass.
• Ensure that your team follows the logs.
• Create and follow up on deep cleaning schedules both daily and weekly with team members.
• Set up standards of Tim Hortons in every aspect of operations.
• Maintain the required showcase display at all times.
• Handle cash, complete till counts, and prepare deposits.
• Monitor and help control inventory, food costs, and labor expenses.
• Accurately count inventory every Friday and submit it on Clearview.
• Ensure equipment is clean, safe, and in good working condition.
• Report malfunctions and coordinate repairs.
• Perform weekly calibration of equipment and train staff in calibration.
• Enforce Tim Hortons brand standards, Compass Group policies, and local health regulations.
• Promote a culture of safety, including PPE use and safe food handling.
• Complete daily checklists and documentation as required.
• Act as a liaison between team members and management.
• Assist in onboarding new employees.
• Share updates on promotions and procedural changes.

Benefits

• Competitive compensation
• Total rewards offerings will be shared by the Talent Acquisition team during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed