Supervisor - LAX Los Angeles International Airport - Full-time (evenings)

SmarteCarte Brand•Los Angeles, CA

2d•Onsite

About The Position

Smarte Carte is a global provider of travel and infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers. For over 50 years, we have partnered with over 3,500 venues to deliver convenient, reliable services. Our portfolio includes luggage carts, smart locker systems, mobility rentals, massage chairs, and guest services. We are looking for a candidate with a positive attitude and willingness to learn, who wants a job with a flexible schedule, great pay, and a fantastic work environment where their voice is heard and they can be involved in process improvements. Smarte Carte prides itself on having a diverse and inclusive workforce and is focused on environmental responsibility.

Requirements

Computer and Smart Phone proficient
Excellent customer service
Effective communication in English
High School Diploma required
Airport Badge is required (processed upon hire)
Valid Driver License required

Nice To Haves

Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred
Bilingual preferred, but not required

Responsibilities

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment.
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.).
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs.
Assist with collections, counting/recording money, documenting meter readings.
Assess training needs of staff and arrange for or provide appropriate instruction.
Other duties as assigned