Supervisor - LAX Los Angeles International Airport - Full-time (evenings)

Smarte Carte•Los Angeles, CA

3d•$27 - $28•Onsite

About The Position

Smarte Carte is a global provider of travel and infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. We are looking for a job with a flexible schedule, great pay, and a fantastic work environment. We are looking for a place to develop and build your career. We like to have your voice heard and be involved in process improvements. A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Requirements

Computer and Smart Phone proficient
Excellent customer service
Effective communication in English
Lift 40lbs
Push/pull 75lbs
Walk & stand for duration of shift
High School Diploma required
Airport Badge is required (processed upon hire)
Valid Driver License required

Nice To Haves

Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred
Bilingual preferred, but not required

Responsibilities

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment.
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.).
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs.
Assist with collections, counting/recording money, documenting meter readings.
Assess training needs of staff and arrange for or provide appropriate instruction.
Other duties as assigned