Supervisor(06036) - 1933 South Church St.
About The Position
This role involves conducting pre-planned coaching and mentoring of General Managers (GMs), Assistant Managers (AMs), and crew members. The Supervisor will plan on-the-job coaching objectives, provide feedback, and conduct annual performance appraisals. A key responsibility is to achieve operational excellence in all stores by reinforcing company policies, identifying operational gaps, and developing action plans. The role also includes financial oversight, analyzing financial and operational data, and presenting weekly updates. Additionally, the Supervisor will take a leadership role in market development activities to drive growth, coordinate business plans, and drive the development and execution of Local Store Marketing (LSM) initiatives.
Requirements
- Bachelor's Degree preferred
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
Responsibilities
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMs
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in under performing stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
