Title Supervisor

OPENLANE•Carmel, IN

About The Position

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/. AFC’s Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers. We’re seeking a dedicated and experienced Title Supervisor with a strong background in customer service and administrative management. In this role, you will lead the AFC Processing team, ensuring smooth day-to-day operations and providing exemplary financial services to both internal and external stakeholders. You will oversee the maintenance of established accounts, guaranteeing accuracy and responsiveness in all financial transactions.

Requirements

5+ years experience in Titles processing or Titles support or a combination of leadership experience and title knowledge
Experience or aptitude to grow into supervisory or managerial roles, preferably within a financial or administrative setting.
Exceptional organizational skills and attention to detail, with the ability to oversee multiple tasks simultaneously.
Strong communication skills, both verbal and written, coupled with proficiency in standard office software and financial systems.
Demonstrated ability to resolve complex issues and adapt to changing priorities.

Nice To Haves

Post-secondary education or relevant certifications in finance, business administration, or a related field.
Familiarity with automotive or finance industry practices, concepts, and procedures.
Proficiency in Google Office tools and other relevant software applications.

Responsibilities

Supervise and support a team of Title Specialists and/or Title Clerks, providing guidance and training as needed.
Oversee data entry, title processing, and customer support activities to ensure accuracy and efficiency.
Maintain a high standard of service delivery, addressing inquiries and resolving issues promptly and courteously.
Manage document routing
Act as a catalyst for innovation and improvement within the department, continuously seeking opportunities to enhance processes and systems.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement