Supervisor - Red Rooster

Andrew Peller Ltd • Penticton, BC

11d • Onsite

About The Position

We are looking for a passionate, dynamic, and experienced Retail & Experience Supervisor to join our team for the 2026 season. This role is perfect for someone who thrives in a fast-paced environment and is eager to lead a team, educate guests on wine, and deliver outstanding customer service. As the Supervisor, you’ll oversee daily tasting room operations, guide a dedicated team, and ensure every guest leaves with a memorable experience. This is a seasonal position running from mid-April/May to mid-October 2026.

Requirements

• A passion for wine, hospitality, and providing exceptional guest experiences.
• 2-4 years of experience in retail supervision or hospitality, ideally in a luxury, tourism, or winery setting.
• Strong leadership skills, with a focus on team development and coaching.
• Proficiency with inventory management systems (e.g., Oracle) and POS systems.
• Ability to multitask and perform well under pressure, especially during peak seasons.
• Excellent communication skills and a natural ability to engage with guests, staff, and management.
• Flexibility to work evenings, weekends, and holidays, as required.

Nice To Haves

• Previous experience in wine sales, wine education, or tasting room operations is an asset.
• WSET 2/3, ISG/CAPS, or CMS certification is highly desirable.

Responsibilities

• Deliver exceptional customer service by creating a welcoming and engaging environment for all guests, while leading educational wine tastings.
• Lead, supervise, and inspire the Tasting Room Associates, ensuring tasks such as opening/closing, scheduling, and meeting sales goals are executed efficiently.
• Provide ongoing training and coaching on wine knowledge, customer engagement, and tasting experiences.
• Conduct wine tastings and VIP events, sharing the story of Red Rooster’s wines and enhancing guests' knowledge and appreciation.
• Maximize sales through well-executed tastings and effective merchandising strategies.
• Assist in inventory management and seasonal décor to maintain a visually appealing retail space.
• Promote Wine Club memberships, and assist with events, ensuring Wine Club members have an exclusive and memorable experience.
• Cultivate and share in-depth knowledge of our wines, accessories, and tasting experiences, educating both guests and staff.
• Oversee the coordination of pre-booked group bookings, ensuring a smooth and well-organized experience for large groups visiting for tastings.
• Help manage monthly inventory, review cash reports, and ensure the accurate ordering and stocking of wine, accessories, and supplies.
• Maintain a clean, safe, and organized environment, adhering to health and safety regulations.

Benefits

• Competitive hourly rate ($21.00-$24.00 per hour) plus gratuities
• $30 for every successful Wine Club Signup and 5% commission for all bottles of wine sold
• Monthly employee gift card to use towards Andrew Peller products and experiences.
• Be part of a fun, passionate team focused on delivering exceptional guest experiences.
• Opportunities to expand your wine knowledge and advance your career in the wine industry.
• Work in a stunning environment with a fast-paced, vibrant atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees