Supervisor
About The Position
Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas. Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency. Ensure passengers requiring mobility assistance receive timely and professional service. Monitor employee performance and provide coaching, training, and development to wheelchair agents. Address escalated passenger concerns and resolve customer service issues professionally. Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs. Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies. Monitor operational metrics, response times, and service quality standards. Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary. Maintain accurate operational reports, staffing records, and incident documentation. Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations. Promote a safe, professional, and customer-focused work environment. Ensure proper handling and maintenance of wheelchairs and mobility equipment Perform other duties as requested
Requirements
- Previous supervisory experience.
- Experience in airport operations or customer service.
- Knowledge of TSA regulations and ADA guidelines.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts.
- Proficiency in monitoring operational metrics and reporting.
- Experience with hiring, onboarding, and performance management.
- Ability to maintain accurate records and documentation.
- Capability to respond effectively to irregular operations.
Nice To Haves
- Experience with wheelchair maintenance.
- Familiarity with airport dispatch systems.
Responsibilities
- Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
- Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
- Ensure passengers requiring mobility assistance receive timely and professional service.
- Monitor employee performance and provide coaching, training, and development to wheelchair agents.
- Address escalated passenger concerns and resolve customer service issues professionally.
- Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
- Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
- Monitor operational metrics, response times, and service quality standards.
- Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
- Maintain accurate operational reports, staffing records, and incident documentation.
- Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
- Promote a safe, professional, and customer-focused work environment.
- Ensure proper handling and maintenance of wheelchairs and mobility equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
