The North Face - Supervisor - Rio Grande Premium Outlets
About The Position
The Supervisor supports The North Face store leadership and helps deliver a high-quality customer experience. In partnership with the Store Manager and Assistant Store Manager, this role leads by example, coaches and develops associates, supports store profitability, and maintains operational excellence across customer engagement, merchandising, and store standards. The position is suited to someone who enjoys mentoring others and working in a fast-paced retail environment while fostering an inclusive team culture. The Supervisor delivers personalized customer engagement, helps the team achieve sales goals, models effective selling behaviors, and supports daily store operations. Responsibilities also include stockroom and inventory tasks, associate training, visual merchandising, loss prevention, community engagement, and upholding company policies and safety standards. The role requires standing and moving throughout the store and performing physical tasks, with or without reasonable accommodation.
Requirements
- At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skill in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills and the ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Ability to work independently, manage shifting priorities, and meet business expectations.
- Comfort using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Nice To Haves
- High school diploma or equivalent is preferred.
Responsibilities
- Deliver personalized customer engagement through genuine interactions.
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
- Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
- Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
- Assist in training and onboarding new team members; provide ongoing feedback and support.
- Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
- Support inventory integrity through proper shipping, receiving, and loss prevention practices.
- Promote community engagement by participating in local initiatives and events.
- Uphold company policies, safety standards, and operational procedures.
- Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
