Supervisor (flexible availability, Bleecker St.)
About The Position
The Supervisor leads front-of-house staff to uphold Magnolia Bakery’s mission and core values, consistently supporting brand integrity, product quality, and customer service standards. The role works directly with the manager on duty to support and motivate staff, maintain effective communication, and help ensure the bakery operates smoothly. The Supervisor also assists with staff training, scheduling breaks and meal periods, and carrying out daily store activities, including opening and closing procedures. This position provides customer service in person and by phone, answers product and order inquiries, resolves customer problems promptly, and leads staff in delivering an exceptional customer experience. The Supervisor models teamwork by working alongside staff and helps create development plans for front-of-house employees. The role requires flexible availability, including nights, weekends, and holidays. Work involves standing and walking for periods of 3–5 hours without a rest break, with occasional moderate to heavy lifting and carrying, bending, and overhead reaching. The position also requires manual dexterity to operate necessary equipment and the ability to communicate with guests, coworkers, and management.
Requirements
- At least one year of supervisory experience overseeing 10 or more employees in a food service or retail service environment.
- Leadership skills, including the ability to inspire and motivate a diverse group of individuals.
- Excellent communication, supervisory, and customer service skills.
- Problem-solving and troubleshooting skills.
- Ability to work in a fast-paced environment.
- Ability to follow policies and procedures and work within the expectations and boundaries of the role.
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand and walk for 3–5 hours without a rest break.
- Ability to perform occasional moderate to heavy lifting and carrying, bending, and overhead reaching.
- Manual dexterity to use and operate necessary equipment.
Responsibilities
- Work with the manager on duty to support, direct, and motivate staff.
- Maintain open communication with management and staff to support efficient bakery operations.
- Assist management with scheduling breaks and meal periods and supporting adherence to policies, procedures, and job assignments.
- Train staff on company processes, policies, procedures, and job assignments.
- Perform daily store activities, including opening and closing procedures.
- Assist customers in person and by phone, and answer product and order inquiries.
- Model teamwork by leading by example and working alongside staff.
- Ensure customers receive exceptional service, including a friendly greeting, strong product knowledge, and consistently high service standards.
- Direct and lead staff in delivering quality customer service.
- Resolve customer problems with a sense of urgency.
- Help create development plans for front-of-house employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
