Supervisor (flexible availability, Bleecker St.)
About The Position
The Supervisor leads front-of-house staff to uphold Magnolia Bakery’s mission and core values, consistently supporting brand integrity, product quality, and customer service standards. The role works directly with the manager on duty to support, direct, and motivate staff, and helps maintain clear communication and efficient bakery operations. The Supervisor assists with staff breaks and meal periods, supports adherence to policies and procedures, trains employees, and performs daily store activities such as opening and closing. The role also serves customers in person and by phone, answers product and order inquiries, resolves customer problems promptly, and leads by example to promote teamwork and exceptional service. The Supervisor helps develop a development plan for each front-of-house employee. The position involves standing and walking for 3–5 hours without a rest break, occasional moderate to heavy lifting and carrying, bending, and reaching overhead. It requires manual dexterity to operate necessary equipment, as well as communication, listening, hearing, and visual abilities.
Requirements
- At least one year of supervisory experience overseeing 10 or more employees in a food service or retail service environment.
- Leadership skills, including the ability to inspire and motivate a diverse group of individuals.
- Excellent communication, supervisory, and customer service skills.
- Problem-solving and troubleshooting skills.
- High energy and ability to work in a fast-paced environment.
- Ability to follow policies and procedures and work within the boundaries of the role.
- Flexible availability, including nights, weekends, and holidays.
Responsibilities
- Work with the manager on duty to support, direct, and motivate staff.
- Maintain open communication with management and staff to support efficient bakery operations.
- Assist management with scheduling breaks and meal periods and support adherence to policies, procedures, and job assignments.
- Train staff on company processes, policies, procedures, and job assignments.
- Perform daily store activities, including opening and closing procedures.
- Assist customers in person and by phone, and answer product and order inquiries.
- Lead by example and work alongside the team to promote teamwork.
- Ensure customers receive exceptional service by greeting and acknowledging them, maintaining service standards and product knowledge, and directing staff to provide the same quality of service.
- Resolve customer problems with a sense of urgency.
- Help create a development plan for each front-of-house employee.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
