Circa - Public Area - Supervisor

Circa Resort & Casino•Las Vegas, NV

1d•Hybrid

About The Position

Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the public areas, as directed. Also attends to Guest needs and escorts Guests to requested areas as needed. Works to ensure maximum guest satisfaction at all times.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Basic math skills
Computer literacy
Basic knowledge of Microsoft Office, Outlook and Internet
Ability to work any day of the week and any shift to include weekends and holidays
Ability to establish and maintain effective working relationship with Team Members and Guests
Must be at least 21 years of age
Ability to effectively communicate in English
High school graduate or GED equivalent required
One (1) year PAD experience

Responsibilities

Practicing, supporting, and promoting the Company Service Standards at all times
Communicating with a diverse and demanding clientele as well as across multiple operational departments
Answering Guest’s questions in a manner that reflects an understanding of the department and property in general
Monitoring all public areas to ensure areas are meeting standards of cleanliness, service and safety
Training PAD Team Members on cleaning and maintenance tasks
Scheduling shifts and arranging for replacements in case of absences
Responding to customer complaints and accommodating special requests
Escorting Guests to desired location
Monitoring and replenishing cleaning products stock
Ensuring compliance with safety and sanitation policies in all areas
Observing and reporting unusual or suspicious behavior