Supervisor Club Serrano

Palms • Las Vegas, NV

7d • Onsite

About The Position

The Supervisor of the Serrano Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices, and procedures. Core Job Responsibilities: Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. Helps coordinate Serrano Club promotions and assists at marketing promotions and special events. Helps with maintenance and inventory control of Serrano Club merchandise. May distribute promotional coupons and gifts. Processes win/loss statements to guests. Attend and participate in meetings, completing follow-up as assigned. Attend and participate in off property functions and events as assigned. Perform work regularly and predictably. Other duties as assigned.

Requirements

• Minimum Age 21 years old.
• High School diploma or equivalent, required.
• Prior experience in Casino Marketing and Hotel reservations, required.
• Must be able to speak, read, write and understand English.
• Strong communication and superior guest service skills required.
• Must possess strong organizational, written and oral communication skills.
• Must be computer literate with proficiency in Outlook and Microsoft applications.
• Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.
• Must possess knowledge of LMS and Patron Management.
• Must possess the ability to determine overall value of a casino guest for comp purposes.
• Must be able to work weekends, holidays and extended hours as needed.
• Must be able to work independently and perform essential functions without direct supervision.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Maintain the front-line operations of the Players Club desk.
• Provide excellent guest service.
• Create an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment.
• Actively build and retain guest relations.
• Act as a mentor to team members to provide superior guest service.
• Sign up new guests for their Serrano Club card.
• Process replacement cards.
• Maintain the database, updating guest records and flagging duplicate accounts.
• Explain complimentary structure and qualification for services/goods.
• Cash direct mail and cash back coupons.
• Maintain accountability of a $5,000 bank drawer and balance bank at end of shift.
• Issue complimentary services and/or goods based upon qualified play.
• Issue cash and comp concert tickets and VIP credentials.
• Coordinate Serrano Club promotions.
• Assist at marketing promotions and special events.
• Assist with maintenance and inventory control of Serrano Club merchandise.
• Distribute promotional coupons and gifts.
• Process win/loss statements to guests.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off-property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Reasonable accommodations in compliance with applicable law.
• A work environment where the growth and well-being of our team members is the top priority.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED