Supervisor

International Shoppes•Honolulu, HI

9d•Onsite

About The Position

International Shoppes is a duty-free and specialty retailer that has operated airport retail and duty-free facilities since 1951. We are currently located in New York's JFK International Airport; Terminals 1 and 5, Washington DC's Dulles International Airport; Terminal B, Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, Houston's George Bush Intercontinental Airport; Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui. We are seeking a Full Time Retail Sales Supervisor at our Honolulu Airport location, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.

Requirements

Minimum of three (3) years of retail experience
Minimum of one (1) year of supervisor/manger experience.
Minimum of one (1) year of previous customer service or selling experience
Ability to work in fast-paced environment
Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
Must present professional appearance while interacting with clients
Must be a team player
Must participate in semi-annual inventory
Must pass airport security background

Nice To Haves

Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Responsibilities

Manage the store in the absence of management, demonstrating outside sales and customer service skills.
Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
Adhere to U.S. Customs regulations and all company policies and procedures.
Ensuring client concerns are solved professionally
Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.
Act as role models of professionalism, ethical behavior and effective decision making at all time.
Delegating tasks and following-up to ensure task completion.
Observing and providing feedback of Associate performance.
Motivating associate to perform at a high level
Training employees to interact with clients in a professional manner