Supervisor (CI)

Pacific Aviation•Seattle, WA

14h•Onsite

About The Position

Pacific Aviation's Cathay Pacific is looking for a bright, ambitious, and motivated professional to join our team as a supervisor to help lead our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today! As a supervisor for Cathay Pacific, you will be in charge of a team of customer service agents. You will be responsible for ensuring the team is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the account managers.

Requirements

6 months in passenger and customer service experience
Expert knowledge of company methods, general procedures and airline policies
Adaptability to the constraints of the operation and to customers
Efficiently and effectively satisfy customer demands
Show reflection of actions to be taken when faced with an unexpected event
Availability to work 5 days a week.

Nice To Haves

Preferable able to speak English/Japanese

Responsibilities

Manage and optimize ground staff allocation
Verify staff presence and manage schedules
Oversee the integration of all methods necessary for flight handling
Act as the commercial representative for the Airlines accounts
Manage the efficient and on-time set up of staff with all required equipment
Ensure the surveillance of check-in equipment
Prepare and assist in team briefings and debriefings
Ensure a smooth flight turnaround, from flight opening to flight departure
Verify all flight actions
Actively deliver on expected Quality Department objectives
Follow operations procedures and applicable guidelines during and after the flight for which they are responsible
Inform the Account Manager of any error relative to flight handling
Work with the account manager to Inform Airlines of any errors that may prevent a high-quality flight turnaround
Effectively apply the special circumstances and airline procedures while taking into account final operating handover instructions and service notes.
Report flight data on the support sheets and necessary documentation for the Airline
Be the guarantor during sessions where safety and security rules are enforced
Monitor and ensure the professional appearance of agents as well as the proper maintenance and storage of equipment
Assist in flight briefings and debriefings of staff each day
Tactfully and effectively resolve any team conflicts or exceptions to work standards
Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff, enabling continuous improvement of our Safety performance and our corporate Safety culture
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety