Supervisor, Warehouse Operations (Night Shift)

Cardinal Health•Knoxville, TN

1d•$67,500 - $96,300•Onsite

About The Position

The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for a night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health’s customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence. What is expected of you and others at this level in Operations for functional success? Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Has in-depth knowledge of work processes and tools within own area Applies expertise to solve standard and non-standard problems within own area Makes decisions by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts Role models Cardinal Health's high ethical standards and code of conduct Provides direction in discussing and creating development plans Provides input into succession planning process for own work area Aligns individual goals for self and others with work area/functional goals Builds confidence and respect of others through a positive and energizing style Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area Is aware of internal/external business issues Identifies specific opportunities for long-term change within own work team or product/service Builds business relationships, interprets customer needs and assesses their business requirements Leverages operational knowledge to develop alternative solutions and shares key learnings with others Resolves day-to-day or routine problems using defined processes Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success Effectively listens to and explains difficult issues to reach shared understanding and build alignment Willingness to train and be certified to drive material handling equipment as required by job duty. Example equipment in the facility includes order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie rider

Requirements

High school diploma or GED preferred; bachelor’s degree highly preferred
1-2 years related experience preferred
Working knowledge of Six Sigma process improvement preferred
Strong communication skills
Leadership skills
Basic knowledge of Microsoft Office
Ability to lift up to 50lbs

Nice To Haves

Ability to relocate for future growth, preferred

Responsibilities

Direct and manage warehouse associates to achieve timely distribution and receipt of product and motivate employees to ensure that predetermined productivity and quality standards are achieved
Monitor productivity, adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality
Responsible for the daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner.
Hold staff accountable for conducting work in a safe manner, ensure that warehouse personnel have safe, efficient equipment to perform distribution functions and provide support for a culture that strives toward continuous improvement in Environmental, Health and Safety
Coordinate maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs
Recommend and implement programs, policies, and strategies to increase production and efficient space utilization
Ensure quality service is provided to the customers and ensures prompt follow-through on customer correspondence, complaints and inquiries related to shipment of merchandise and stock-on-hand; Develops and implement modifications and innovations to improve the quality of service to our customers.
Adhere to budget requirements and works toward obtaining objectives and division goals.
Responsible for employee development, which includes training, coaching, counseling and performance appraisals
Maintains general responsibility for disciplinary process in the area of counseling, oral and written warnings; insures a productive work climate in the warehouse operation
Identifies opportunities to improve efficiency while providing flawless transactions and services; manage monetary assets and other resources to optimize cost effectiveness.
Prepares ad hoc reports as necessary.
Ensures that accurate attendance/PTO records and scheduling are maintained.
Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities; primary facility contact for QRA compliance and initiatives