Supervisor Warehouse Operations

Alorica•La Vergne, TN

3d•Onsite

About The Position

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Requirements

Excellent inventory management
Ability to flex and adjust staffing to meet production plan
Excellent time management
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Must be flexible to work in other departments even on a permanent basis
Attention to detail
Excellent Attendance record
Must adhere to all site security requirements
Must have own reliable transportation to work each day
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 lbs. unassisted
Must be able to proficiently read, write, speak and understand the English Language
Must be able to stand in one place for long periods of time.
Must be approachable
Experience in production/warehousing operations

Responsibilities

Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments
Provide (Daily, Weekly, Monthly) reports if applicable to direct manager
Update and draft training material pertaining to production areas assigned to
Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining
Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc
Plan daily workload for employees based on KPI and production plans
Manage employee adherence to job function process
Regular employee performance review, promotions, and demotions
Adhere to 5S Policy and Safety Procedures
Maintain compliance with all company policies and procedures
Able to maintain 100% quality to customer
Adhere to all safety rules and regulations