Supervisor, Warehouse Operations (outbound)

iHerb, LLC•Elgin, IL

1d•Onsite

About The Position

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Requirements

Excellent organizational and managerial skills.
Excellent communication skills – written, oral, reading and understanding.
Ability to work extended hours and weekends.
Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word, Excel) and Google Office.
Generally requires a minimum of three (3) to five (5) years of warehouse experience in an automated environment.
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

Responsibilities

Provide leadership and direction in a high volume outbound, B2C small parcel environment.
Supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services.
Maintain a safe, effective and orderly work environment.
Scheduling, continuous process improvement and maintaining positive vendor relationships.
Orders departmental supplies as needed.
Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion.
Issue written and oral instructions.
Study and standardize procedures to improve efficiency of team members.
Maintain harmony among team members and resolve grievances.
Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance.
Maintain a safe and organized work environment.
Responsible for working with other departments to assist in resolving issues related to products and order fulfillment.
Responsible for improving and maintaining inventory accuracy.
Responsible for evaluating and planning labor for upcoming warehouse needs.
Engages in the typical responsibilities of a supervisor requiring evaluating, organizing, integrating and delegating.
Plans, directs and coordinates all day-to-day activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations.
Monitors and manages all aspects of team member performance to include administering write-ups/counseling.
Contains and/or reduces cost and drives productivity within the department.
Cooperates in a cross-functional manner as a change agent with all departments within the Company.
Manages workflow to meet planned department productivity standards.
Train new or newly assigned team members in the proper methods and standard operating procedures of a job function.
Completes special projects as determined.