Supervisor, Warehouse Operations (outbound)

iHerb•Elgin, IL

3d•Onsite

About The Position

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary: The Warehouse Department Supervisor will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintaining a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.

Requirements

Excellent organizational and managerial skills.
Excellent communication skills – written, oral, reading and understanding.
Ability to work extended hours and weekends
Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word, Excel) and Google Office.
Generally requires a minimum of three (3) to five (5) years of warehouse experience in an automated environment.
Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Responsibilities

Orders departmental supplies as needed
Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion
Issue written and oral instructions
Study and standardize procedures to improve efficiency of team members
Maintain harmony among team members and resolve grievances
Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance
Maintain a safe and organized work environment
Responsible for working with other departments to assist in resolving issues related to products and order fulfillment
Responsible for improving and maintaining inventory accuracy
Responsible for evaluating and planning labor for upcoming warehouse needs
Engages in the typical responsibilities of a supervisor requiring evaluating, organizing, integrating and delegating
Plans, directs and coordinates all day-to-day activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations
Monitors and manages all aspects of team member performance to include administering write-ups/counseling
Contains and/or reduces cost and drives productivity within the department
Cooperates in a cross-functional manner as a change agent with all departments within the Company
Manages workflow to meet planned department productivity standards
Train new or newly assigned team members in the proper methods and standard operating procedures of a job function
Completes special projects as determined