Supervisor, Vehicle Operations Support - Manheim Maryland VBS

Cox Enterprises • Belcamp, MD

1d • $55,400 - $83,200 • Onsite

About The Position

This position supervises a team of virtual block specialists that ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days from a remote location virtually. The Virtual Auction Support Specialist Supervisor oversees scheduling through a remote tool and manages beginner, intermediate and ancillary tasks for both auction and shared services teams. This position may perform other duties both on-site and remotely as identified for efficiencies.

Requirements

• Bachelor’s degree in related field and 3+ years of related experience with at least 1-year experience in a management or lead role or BA/BS Degree with 3 years of professional experience.
• Safe drivers needed; valid driver’s license required.
• Ability to foster productive and professional internal and external business relationships.
• Strong communication and interaction skills required.
• Effective time management, client service, and organizational skills required.
• Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Ideally candidates will have successful completion of internal leadership training program or an equivalent combination of education and work-related experience.
• Experience in the automobile industry or the auction business preferred.
• Experience developing training or managing a department in the automotive, rental/insurance industry, or virtual call center preferred.
• Proficient computer and software skills essential.
• AS400 experience preferred.

Responsibilities

• Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.
• Collaborate with IT Field Technician for each location to ensure proper set up and function of the virtual block specialist and arrange for necessary equipment and backup systems.
• Coordinate and verify sales schedules, lane assignments, and proper staffing weekly to meet auction needs in accordance with time zones, daily/weekly overtime considerations, and auction circumstances.
• Manage regional scheduling of VBS while also collaborating with national scheduling center to allow cross region support.
• Virtual block specialist activities to fill in and also as part of regular schedule.
• Collaborate with auction leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience.
• Responsible for recruiting, selecting, orienting, and virtual block specialist team members.
• Responsible for counselling and coaching team members as necessary.
• Plan, monitor, and provide regular formal and informal performance feedback and appraisals.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Partner with various market level support teams (i.e. HR, IT, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality client service and support.
• Perform other duties as assigned by leadership

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager