Supervisor, Vault Support

Collaborative Solutions•New Castle, DE

1d•Onsite

About The Position

Collectors is seeking a Support Supervisor to join the team at their Vault facility in New Castle, DE. This role reports to the Head of Vault Operations and requires onsite presence five days a week, Monday through Friday, from 7:00 am to 4:30 pm. The company is a leading creator of innovative technology for collectors worldwide, grading, authenticating, vaulting, and selling collectibles. They employ over 3000 people across multiple locations globally and are committed to equal employment opportunity and providing accommodations for individuals with disabilities.

Requirements

5+ years of experience in a managerial/supervisory role in an operations environment.
Bachelor's degree in a related field or equivalent work experience.
Strong verbal and written communication skills.
Proficient in Warehouse Management Systems (WMS), with a strong understanding of inventory management, order fulfillment, and shipping processes.
Dependable, personable team player who works well with internal and external stakeholders.
Data-driven problem solver (Excel/Sheets experience) with an understanding of the business implications of decisions.
Comfortable multitasking and prioritizing in a fast-paced environment with little room for error.
Influential leader who can inspire and motivate others and drive change.
Strong project management and organizational skills.
Familiarity with standard concepts and practices within trading cards, tickets, and other collectibles.

Responsibilities

Supervise, schedule, and develop teams across all Vault support functions (Inventory Control, Photography, Title Editing, and Operational Support), leading on-site and remote staff to drive continuous operational performance.
Lead all aspects of Inventory Control, monitoring inventory levels, capacity, and accuracy.
Support Operations on daily workflows through Supply Chain, helping ensure volume and SLA goals are met.
Identify root causes on items related to shrink and inventory variances.
Support and partner with senior leadership and key stakeholders on business updates, reporting KPIs, and business results.
Partner and collaborate with business partners to continually improve workstreams and processes to improve productivity and accuracy.
Lead and support training programs, including onboarding and operational improvements that result in best practices, improved workstreams, and innovation implementation.
Support project management for Operations and peripheral departments supporting operations.
Manage the safety, staffing, training, and overall performance of hourly employees across all teams.
Monitor staff productivity and assign tasks as needed.
Own and deliver on Safety, Quality, Productivity, Throughput, and Service KPIs.
Act as a knowledgeable and accessible resource for team members.
Ensure proper procedures are followed and devise techniques to improve team efficiency.
Lead by example and champion all company policies, including safety, attendance, and security.