Supervisor - Valet
About The Position
This role involves leading and motivating staff to foster teamwork and a strong customer service environment. The Supervisor will handle customer inquiries and complaints, assist with accident/incident reports, and support local management with training, scheduling, evaluations, and equipment/uniform/supply management. Responsibilities also include reconciling daily bank reports and ticket logs, identifying discrepancies, maintaining logs of transactions and violations, monitoring facility conditions, and performing valet, attendant, or cashier duties as needed. The position also entails performing other duties as assigned based on operational needs.
Requirements
- Must be at least 18 years old.
- Must have a valid driver's license and have been driving for at least 2 years.
- Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
- Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
- Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
- At least one year of related parking and/or customer service experience.
- A motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
- A roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
- Trustworthy, loyal and dependable.
- Self-sufficient, resourceful, collaborative and decisive.
- See a challenge as an opportunity and are looking for a position with a chance for growth.
- Flexible schedule meaning that the position may require working weekends and holidays.
- Very strong conversational communication skills.
- Exceptional way with people.
- Can drive a manual (standard, stick-shift) transmission.
- Have managerial experience for a large population of people.
- Have some healthcare background.
Nice To Haves
- Valet parking: 1 year+
- Customer service: 1 year+
Responsibilities
- Help motivate and lead staff in promoting teamwork and a customer service environment.
- Respond to customer inquiries and complaints and assist with completing accident/incident reports.
- Assist with training, scheduling, and evaluation of staff.
- Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
- Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
- Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
- Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
- Perform valet, attendant, or cashier duties as needed.
- Perform other duties as assigned based on operational needs.
Benefits
- Promote from within
- Free Parking
- Flexible scheduling
- Paid Holidays
- Wellness
- Free and confidential employee assistance program (EAP)
- 3 free counseling sessions for all employees and each household family member
- Paid vacation (FT Employees)
- Extra day-off on your birthday (FT Employees)
- Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
- Seven (7) paid holidays
- Free parking while on shift at your assigned Propark location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
