Valet Supervisor

LAZ Parking Texas•Dallas, TX

6d•Onsite

About The Position

The Valet Supervisor oversees operations with the direction of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Requirements

High school diploma or GED required.
Some supervisory experience is required: 6 months - 1 year
Strong customer service experience.
Valid 2-year driver’s license required.
Ability to communicate professionally and effectively.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to drive a standard transmission.
Basic computer skills.
Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.
Must be vaccinated against TDAP (tetanus), MMR (measles), Varicella & have/receive the seasonal flu shot to work at this medical center.

Responsibilities

Support location management with financial, operational, safety and service-related success.
Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
Ensures staff adheres to rules of conduct, policies and procedures.
Embrace, resolve, and see through to resolution any customer service or client concerns.
Communicates any challenges to Location Management to address.
Assist with the management and development of the team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
Identify high potential employees to support the organization’s continued growth, both within your region and outside.
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
Any and all safety concerns are reported to the Location Manager/Assistant Managers for review and suggestions on how to improve safety at your operation.
Supervises, mentors, and trains staff on day-to-day activities in the absence of management.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and airport internal service metrics.
Responsible for cultivating client relationships and business retention.
Responsible for claims and safety related training and prevention initiatives.
Responsible for overall financial success during their shift.
Daily, weekly, monthly, and annual financial and operational reports as required.