Supervisor Trust Operations I

Bank of Hawaii•Honolulu, HI

3d•$44,560 - $76,620

About The Position

Under the direction of the applicable Section Manager, the Section Supervisor is responsible for certain month-closing procedures for the Trust Services Group and other month-end reporting required by the department. The supervisor coordinates departmental workflow to ensure reliable, accurate, and timely service that meets customer quality expectations and supports department and division activities and objectives. The role oversees reporting, policies and procedures, operational service levels, controls, and timely correction of errors. It also manages the team’s staffing, scheduling, compensation, performance, training, and development, with the goal of attracting, retaining, and motivating employees and maintaining a favorable employee-relations climate. The supervisor performs duties of direct reports and other staff as needed, backs up other department staff as directed by the Trust Operations Manager, and conducts or coordinates special projects, research, and analysis. Bank of Hawaii employees ensure or assist with compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering, the Bank Secrecy Act, and the USA PATRIOT Act. The position supports the Bank’s commitment to delivering exceptional customer experiences.

Requirements

Minimum 5 years of related work experience in a particular department or equivalent work experience.
Minimum 2 years of lead, supervisory, or management experience.
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software.
Knowledge of or ability to use Bank software and systems.
Demonstrated verbal and written communication skills, including presentation skills.
Analytical, detail-oriented, and organized, with strong research skills.
Effective interpersonal skills, customer-service orientation, and collaborative style, including teamwork, conflict management, negotiation, and problem-solving skills.
Good working knowledge of accounting principles and ability to read and comprehend financial and account statements.
Ability to work flexible hours, including holidays, weekends, and evenings, as needed or assigned.

Nice To Haves

Bachelor’s degree from an accredited institution, with a major in business or a related field, or equivalent work experience.
For a position in Account Services, an accounting or related major and CPA are preferred.
Additional experience in one or more other Trust areas.
For Account Services, CPA equivalency may count for up to 2 years of work experience; for another section, this is at the manager’s discretion.

Responsibilities

Ensure that reports for which the section is responsible are produced accurately and on time, and keep abreast of accounting and financial reporting requirements.
Assist in modifying or establishing policies and procedures, and coordinate departmental activities to meet established goals and objectives.
Communicate and work with department supervisors and managers, internal and external customers, and technical support staff to maintain uninterrupted, efficient workflow.
Help manage operations so service-quality standards and deadlines are met; help ensure operational policies and procedures are in place and followed, controls are exercised, and errors are corrected promptly.
Manage team employees, including staffing and scheduling, compensation, performance management, training, and development.
Attract, retain, and motivate the team to achieve management business objectives and maintain a favorable employee-relations climate.
Timely and effectively manage Human Resources forms and documents relevant to immediate staff.
Perform duties of direct reports and others as needed, and serve as backup to other department staff as directed by the Trust Operations Manager.
Perform and coordinate special projects, conduct research and analysis, recommend alternatives, develop task plans, and ensure implementation.
Perform other miscellaneous responsibilities and duties as assigned.
Ensure or assist with compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements.