Supervisor Trust Operations I

Bank of Hawaii•Honolulu, HI

About The Position

Under the direction of the applicable Section Manager, the Section Supervisor oversees certain month-closing procedures for the Trust Services Group (TSG) and other required month-end reporting. The role coordinates departmental workflow to ensure services are delivered reliably, accurately, and on time, meeting customer quality expectations and supporting department and division objectives. The supervisor manages team employees and operations, supports policies and procedures, and works with internal and external partners to maintain efficient workflows and service standards. The role also conducts research and analysis, coordinates special projects, and provides backup support within the department as directed by the Trust Operations Manager. Bank of Hawaii employees ensure, or assist with ensuring, compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering, the Bank Secrecy Act, and the USA PATRIOT Act. Delivering exceptional customer experiences is central to the Bank’s work.

Requirements

Bachelor’s degree from an accredited institution, preferably with a major in business or a related field, or equivalent work experience.
At least 5 years of related work experience in a particular department or equivalent work experience.
At least 2 years of lead, supervisory, or management experience.
Proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software.
Knowledge of, or ability to use, Bank software and systems.
Demonstrated verbal and written communication skills, including presentation skills.
Analytical, detail-oriented, and organized, with strong research skills.
Effective interpersonal skills, customer-service orientation, and a collaborative style, including teamwork, conflict management, negotiating, and problem-solving skills.
Good working knowledge of accounting principles and ability to read and comprehend financial and account statements.
Ability to work flexible hours, including holidays, weekends, and evenings, as needed or assigned.

Nice To Haves

Bachelor’s degree majoring in business or a related field.
Additional experience in one or more other Trust areas.
For a position in Account Services, an accounting or related major and CPA are preferred.
CPA may be equivalent to up to 2 years of work experience for Account Services, or for another section at the manager’s discretion.

Responsibilities

Ensure reports for which the section is responsible are produced accurately and on time.
Keep current with accounting and financial reporting requirements.
Assist in modifying or establishing policies and procedures related to the function.
Coordinate departmental activities to meet established goals and objectives.
Coordinate with department supervisors and managers, internal and external customers, and technical support staff to maintain uninterrupted, efficient workflow.
Help manage operations so service-quality standards and deadlines are met; help ensure operational policies and procedures are in place and followed, controls are exercised, and errors are corrected promptly.
Manage team employees, including staffing and scheduling, compensation, performance management, training, and development.
Attract, retain, and motivate the team to achieve business objectives and maintain a favorable employee-relations climate.
Manage Human Resources forms and documents for immediate staff accurately and on time.
Perform duties of direct reports and other staff as needed.
Serve as backup to other department staff as directed by the Trust Operations Manager.
Perform and coordinate special projects as required.
Conduct research and analysis, recommend alternatives, develop task plans, and ensure implementation.
Perform other assigned responsibilities and duties.
Ensure or assist with ensuring compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements.