Supervisor, Treasury Services

FARMERS BANK & TRUST COMPANY OF MAGNOLIA•Texarkana, TX

5d•Onsite

About The Position

The Treasury Services Supervisor is responsible for the daily oversight of Treasury Services operations and Treasury Services support staff. This role involves managing workflow, providing guidance and training to staff, preparing customer agreements, setting up and verifying products/services in the system, and offering general customer support. The supervisor will also handle ACH and RDC renewals, monthly account analysis statements, internal account reconciliation, cash advance dispute resolution, public fund bid responses, customer file maintenance, and monitoring customer issues. Additionally, the role includes participating in training, conducting customer meetings, managing staff schedules and performance, and serving as a backup for departmental responsibilities.

Requirements

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.
3 years related experience and/or training.
7 to 11 months related management experience.
Must provide excellent customer service consistent with Service with HEART standards to all customers, both internal and external.
Must maintain confidentiality of customer and bank information at all times.
Must comply with all internal controls and established bank policies and procedures at all times.
Maintain a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.

Nice To Haves

Will have the opportunity to represent the Bank at community events and in civic organizations.

Responsibilities

Manage workflow including but not limited to Treasury setups, installations, maintenance, and documentation.
Provide daily guidance to assistants as well as training, updates, and necessary communications.
Prepare and distribute agreements for new and existing customers.
Setup/modify TM products/services in system.
Verify entry of products/services in system for accuracy.
Provide general customer support via phone and email (i.e., instruct how to use services, initiate ACH, remote deposit, unlock and reset passwords, etc.).
Update public fund floating rates in system.
Manage the verifications, distribution, and tracking of ACH and RDC renewals.
Review and close monthly account analysis statements, distribute, and perform manual billing.
Prepare and distribute monthly reports to management.
Perform reconciliation on internal accounts (CPP clearing, TM test account).
Respond and collect data for submission on cash advance disputes.
Prepare and respond to requests for public fund bids.
Maintain customer files.
Monitor and communicate customer issues and violations to manager.
Participate in periodic training for bank employees.
Conduct in-person meetings with customers.
Manage scheduling (time off/vacations) and approve timecards for direct reports.
Prepare and submit performance evaluations for direct reports.
Serve as backup for any and all responsibilities performed within the department including support staff, sales, and manager.