Supervisor, Transportation (Full-Time; Swing Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

3d•Onsite

About The Position

Responsible for the day-to-day operation of the Transportation Department, ensuring that the highest level of professionalism and guest service is achieved and maintained. This role involves managing team members, ensuring safe and legal operation of vehicles, addressing guest issues, coordinating vehicle maintenance, and maintaining the appearance of the transportation fleet and work environment. The supervisor is expected to demonstrate excellent customer service skills, adapt to changes, communicate effectively, and participate in departmental initiatives. Additionally, the role includes personnel management responsibilities such as interviewing, training, performance reviews, and disciplinary actions, all while maintaining high team member morale and ensuring compliance with relevant regulations.

Requirements

A high school diploma or GED is required
One year of supervisory experience is required
Must possess a valid N.C. CDL driver’s license with a passenger endorsement or the ability to apply and obtain this license within 30 days of initial hire.
Valid driver’s license required with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
Ability to drive and operate all types of passenger vehicles and light trucks required
Ability to drive vehicles with manual transmissions required
Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Ability to work independently
Neat, professional appearance with excellent personal hygiene
Documented teamwork behaviors and attitudes
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to maneuver to all areas of the casino and surrounding property
Must be able to respond to visual and aural cues
Must be able to read, write, and speak English
Must be able to operate in mentally and physically stressful situations
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to have exposure to outdoor weather situations
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

A bachelor’s degree from an accredited educational institution is preferred
Three years of experience in Valet operations, transportation, vehicle maintenance, or fleet management is preferred
Experience with money handling and electronic cash register operation preferred

Responsibilities

Ensure that Team Members are scheduled appropriately to meet fluctuating business demands
Ensure that Team Members are operating property and guest vehicles safely and in accordance with applicable laws
Ensure that departmental service initiatives are followed through and strictly adhered to throughout their assigned shift
Ensure that guest issues are addressed in an effective and courteous manner
Ensure that appropriate service recovery measures are applied to ensure guest satisfaction
Handle vehicle damage and theft complaint reports in accordance with department policy and in conjunction with the Security and Risk Management Departments
Coordinate maintenance of property-owned vehicles
Ensure that the appearance and condition of the entire Transportation fleet, including the work environment, is maintained at the highest level
Demonstrate high levels of Spotlight on Service skills on a consistent basis
Delight our guests with outstanding service
Flexible and receptive to change in work environment and procedure
Regularly check e-mail and personal mailbox for important communication and transportation requests
Participate in departmental and property-wide discussions, meetings, and service initiatives
Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
Raise and maintain Team Member morale to the highest possible level
Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
Ensure timely and accurate performance appraisals and accurate work history entries
Conduct regular meetings with your shift and team to keep Team Members informed relative to financial, guest service, and Team Member metrics performance
Proactive with incidents and issues, ensuring resolution with Team Members
Communicate professionally with all shifts, teams, and supervisors to ensure uniformity in the department
Assist with on and off-property transportation needs
Comply with Federal Motor Carrier Safety Administration Regulations for passenger carrier operations
Comply with U.S. Department of Transportation Drug and Alcohol testing programs established for safety-sensitive positions
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values