Supervisor, Transaction Processing
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Reporting to the Senior Delivery Manager, the Transaction Processing Supervisor oversees staff responsible for processing medical and pharmacy bills, correspondence, and other documentation for the U.S. Department of Labor Office of Workers’ Compensation Programs, as well as managing outbound mail processing for the Acentra Centers for Medicare & Medicaid (CMS) print and mail project.
Requirements
- Have data entry, mailroom, and/or outbound mail processing experience.
- A minimum of two years of recent leadership experience.
- Possess the ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
- Be versed with MS Office 365 (Outlook, Teams, Word, Excel, and PowerPoint).
- Ability to solve problems through analysis and ongoing feedback.
- Show ability to achieve results through knowledge, empathy, and commitment.
- Demonstrate ability to lead, motivate, and develop staff.
- Ability to work onsite Monday through Friday and some weekend hours, if needed.
- Ability to pass and maintain a U.S. Government Security Clearance and Background check.
Responsibilities
- Maintain accountability and responsibility for ensuring performance meets service required level agreements.
- Ensuring appropriate reporting metrics.
- Monitoring staff performance, including productivity, quality, and attendance.
- Assisting staff with answering questions regarding processing.
- Assuring quality and timeliness of deliverables.
- Helping to identify and resolve issues and barriers within processes.
- Oversee production, Quality, and Team Lead staff.
- Provide input for payroll processing and staffing projections.
- Writing and developing policies and procedures, as necessary.
- Conduct security reviews.
- Other duties as assigned.
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
