Supervisor, Transaction Processing

Conduent•London, KY

17h•$37,961 - $49,300•Onsite

About The Position

Reporting to the Senior Delivery Manager, the Transaction Processing Supervisor oversees staff responsible for processing medical and pharmacy bills, correspondence, and other documentation for the U.S. Department of Labor Office of Workers’ Compensation Programs, as well as managing outbound mail processing for the Acentra Centers for Medicare & Medicaid (CMS) print and mail project.

Requirements

Have data entry, mailroom, and/or outbound mail processing experience.
A minimum of two years of recent leadership experience.
Possess the ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
Be versed with MS Office 365 (Outlook, Teams, Word, Excel, and PowerPoint).
Ability to solve problems through analysis and ongoing feedback.
Show ability to achieve results through knowledge, empathy, and commitment.
Demonstrate ability to lead, motivate, and develop staff.
Ability to work onsite Monday through Friday and some weekend hours, if needed.
Ability to pass and maintain a U.S. Government Security Clearance and Background check.

Responsibilities

Maintain accountability and responsibility for ensuring performance meets service required level agreements.
Ensuring appropriate reporting metrics.
Monitoring staff performance, including productivity, quality, and attendance.
Assisting staff with answering questions regarding processing.
Assuring quality and timeliness of deliverables.
Helping to identify and resolve issues and barriers within processes.
Oversee production, Quality, and Team Lead staff.
Provide input for payroll processing and staffing projections.
Writing and developing policies and procedures, as necessary.
Conduct security reviews.
Other duties as assigned.