Supervisor, Telehealth Nurse Practitioner Team, Remote

ChenMed

15d•$119,476 - $170,680•Remote

About The Position

The Supervisor, Advanced Practice Providers (APP), CareLine oversees diagnostic patient care delivered primarily through virtual consultations by video conference or telephone, provided by a remote team of Nurse Practitioners. The role serves as the supervisory authority for after-hours and weekend clinical calls on the assigned team and also performs clinical work assessing, diagnosing, treating, and documenting patients’ physical and psychosocial health status. The team provides an after-hours telehealth urgent care line for internal patients. The Supervisor oversees APP operations and workflow, helps manage schedules, supports clinical quality and program improvement, and contributes to the development and performance management of the Registered Nurse population in collaboration with the Manager. The role works with physicians and other providers to coordinate care, promote patient outcomes, and ensure that telehealth services meet clinical, regulatory, and quality standards.

Requirements

Bachelor’s degree in Nursing (BSN) and graduation from a school of nursing for Advanced Practice Nursing, with certification in the area of specialty.
Master’s degree in Nursing.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
Board certification by AANP or ANCC.
Multistate Compact Nursing license.
Multistate licensure including Florida and at least two of the following states: Virginia, Georgia, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Illinois, Kentucky, or Louisiana.
At least 3 years of leadership experience.
At least 3 years of acute care, primary care, or urgent care clinical work experience.
Expert-level business acuity and expert knowledge of job-related functions, practices, processes, procedures, techniques, and methods.
Knowledge of medical practices sufficient to function independently as a certified practitioner and in collaboration and consultation with licensed physicians, specialists, and other medical providers.
Demonstrated record of consistently achieving clinical performance metrics.
Technical ability to conduct telemedicine visits in accordance with state and federal regulations.
Excellent clinical judgment and problem-solving ability.
Ability to prioritize and work under pressure and provide constructive feedback.
Ability to communicate and collaborate professionally with physicians, patients, and other team members and work effectively with a multidisciplinary team.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and competence in keyboarding and other required systems.
Availability to work evenings, weekends, and holidays.
Fluency in spoken and written English.
Ability to exercise independent judgment and maintain expertise in the area of practice.

Nice To Haves

At least 2 years of telehealth work experience is highly preferred.
Bilingual ability in Spanish or Creole is a plus.

Responsibilities

Coordinate services with other programs, Centers of Excellence, and center-based clinical teams.
Evaluate and develop programs to improve clinical operations.
Oversee APPs during regularly scheduled shifts and manage workflow.
Assist with or manage team schedules.
Educate colleagues and trainees and serve as a preceptor, mentor, or trainer.
Participate in or lead committees supporting growth and development.
Provide feedback on colleagues’ practice to improve patient care.
Assess acute and non-acute clinical problems by video conference or telephone; perform and document physical evaluations and histories, analyze trends, and develop, document, and implement patient management plans.
Support development of plans of care, including health education, physician referrals, case management referrals, and patient or family counseling.
Evaluate the need for immediate nursing intervention, consultation, or referral and facilitate necessary care.
Plan care using knowledge of the patient population and applicable protocols, considering cultural background, understanding, personality, and support systems; act as a patient advocate.
In collaboration with the Manager, oversee the Registered Nurse talent lifecycle, including selection, training, development, engagement, and performance management.
Collect comprehensive and focused health data for patients and families and analyze it to determine appropriate health maintenance or improvement methods.
Confer with patients’ primary care providers and other medical providers to report health data and support compliance with guidelines.
Consult with patients and family members about health outcomes and support positive health habits and opportunities for improvement.
Lead efforts to achieve optimal patient outcomes through telemedicine; collaborate with the on-call primary care provider as needed, implement protocols, and evaluate progress toward expected outcomes.
Document assessments, interventions, and progress in an understandable and translatable format.
Work with key contributors to improve telehealth practices and systems using data that demonstrates program effectiveness and success.
Communicate through varied formats, tools, and technologies to build professional relationships and deliver care across the continuum.
Use appropriate resources to plan and provide safe, effective, and financially responsible services.
Provide exceptional customer service and professionalism to internal and external customers.
May participate in clinical rounds and conferences, risk and quality management programs, and clinical or other relevant meetings.
Follow departmental objectives, performance standards, regulatory and quality requirements, policies, and procedures; practice in accordance with a written or electronic practice agreement.
Participate with physicians in formulating telehealth and telemedicine policies, procedures, and protocols.
Initiate or participate in quality improvement activities that produce approved outcomes.
Perform other duties as assigned or modified at the manager’s discretion.