Supervisor, Telehealth Nurse Practitioner Team, Remote

ChenMed • Miami Gardens, FL

10d • $119,476 - $170,680 • Remote

About The Position

The Supervisor, Advanced Practice Providers (APP), CareLine oversees diagnostic patient care provided primarily through virtual video or telephone consultations by a remote team of Nurse Practitioners. The role serves as the supervisory authority for after-hours and weekend clinical calls within the assigned team and also performs clinical work, including assessing, diagnosing, treating, and documenting patients’ physical and psychosocial health status. The team operates an after-hours telehealth urgent care line for internal patients.

The Supervisor coordinates clinical services, develops and evaluates programs and operations, oversees APPs during scheduled shifts, manages workflow and assists with team scheduling. The position supports staff development through education, mentoring, precepting, feedback, and participation in committees. In collaboration with the Manager, the Supervisor owns the Registered Nurse talent lifecycle, including selection, training, development, engagement, and performance management.

Through telehealth, the role assesses acute and non-acute concerns, gathers and analyzes patient data, documents histories and evaluations, and develops and implements management and care plans. The Supervisor coordinates referrals and interventions, collaborates with primary care providers and other medical professionals, supports patient and family education, and evaluates progress toward expected outcomes. The position also contributes to telehealth quality improvement, protocols, policies, and systems, while maintaining regulatory compliance and providing professional customer service.

Requirements

• Bachelor’s degree in Nursing (BSN) and graduation from a school of nursing for Advanced Practice Nursing, with certification in the area of specialty.
• Master’s degree in Nursing.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
• Board certification by AANP or ANCC.
• Multistate Compact Nursing license.
• Multistate licensure including Florida and at least two of the following states: Virginia, Georgia, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Illinois, Kentucky, or Louisiana.
• At least 3 years of leadership experience.
• At least 3 years of acute care, primary care, or urgent care clinical work experience.
• Expert-level business acuity and expert knowledge of relevant job functions, practices, processes, procedures, techniques, and methods.
• Knowledge of medical practices sufficient to function independently as a certified practitioner and in collaboration and consultation with physicians, specialists, and other medical providers.
• Demonstrated record of consistently achieving clinical performance metrics.
• Technical ability to conduct telemedicine visits in accordance with state and federal regulations.
• Excellent clinical judgment, problem-solving skills, and ability to prioritize and work under pressure.
• Ability to provide constructive feedback and communicate and collaborate professionally with physicians, patients, and team members.
• Ability to work effectively with a multidisciplinary team.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and competence in keyboarding and other required systems.
• Availability to work evenings, weekends, and holidays.
• Spoken and written fluency in English.
• Ability to exercise independent judgment and maintain expertise in the area of practice.

Nice To Haves

• At least 2 years of telehealth work experience is highly preferred.
• Bilingual Spanish or Creole is a plus.

Responsibilities

• Coordinate services with other programs, centers of excellence, and center-based clinical teams.
• Evaluate and develop programs to improve clinical operations.
• Develop and oversee APPs during regularly scheduled shifts and manage workflow.
• Assist with or manage team schedules.
• Educate colleagues and trainees and serve as a preceptor, mentor, or trainer.
• Participate in or lead committees that support growth and development.
• Provide feedback on others’ practice to improve patient care.
• Assess acute and non-acute clinical problems through video conference or telephone; perform and document physical evaluations and patient histories, analyze patient-condition trends, and develop, document, and implement management plans.
• Help develop care plans that may include health education, physician referrals, case-management referrals, and patient or family counseling.
• Evaluate the need for immediate nursing intervention, consultation, or referral and facilitate necessary patient care.
• Plan care based on patient-population knowledge and protocols, considering patients’ cultural backgrounds, understanding, personalities, and support systems; serve as a patient advocate.
• In collaboration with the Manager, oversee the Registered Nurse talent lifecycle, including selection, training, development, engagement, and performance management.
• Collect and analyze comprehensive and focused patient and family health data to determine appropriate health maintenance or improvement methods.
• Confer with patients’ primary care providers and other medical providers to report health data and support compliance with guidelines.
• Consult with patients and family members on health outcomes and support positive health habits and improved opportunities.
• Lead efforts to achieve optimal patient outcomes through telemedicine; collaborate with the on-call PCP as needed, implement appropriate protocols, and evaluate progress toward outcomes.
• Document assessments, interventions, and progress toward outcomes in an understandable and translatable format.
• Work with key contributors to improve telehealth practices and systems using data that demonstrates program effectiveness and success.
• Communicate through a variety of formats, tools, and technologies to build professional relationships and deliver care across the continuum.
• Use appropriate resources to plan and provide safe, effective, and financially responsible services.
• Provide professional customer service to internal and external customers.
• May participate in clinical rounds and conferences, risk and quality management programs, and clinical or other relevant meetings.
• Follow departmental goals, performance standards, regulatory and quality-patient-care requirements, policies, and procedures; practice in accordance with a written or electronic practice agreement.
• Participate with physicians in developing telehealth and telemedicine policies, procedures, and protocols.
• Initiate or participate in quality-improvement activities that result in approved outcomes.
• Perform other duties as assigned and modified at the manager’s discretion.

Benefits

• Great compensation and comprehensive benefits; specific benefit details are available through the linked employee benefits page.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior