Supervisor, Technical Services
About The Position
ENWIN Utilities Ltd. is seeking a Supervisor, Technical Services to provide oversight, support, and guidance to the Technical Services staff. This role is responsible for ensuring effective operations and service levels, meeting ENWIN's technical and regulatory requirements. Key duties include tracking and reporting regulatory requirements, researching and analyzing processes to improve outcomes, supporting continuous improvement initiatives and strategic plans, liaising with other Local Distribution Companies, managing new load residential and commercial connections, approving service designs and permits, and overseeing day-to-day tree trimming requirements and customer invoicing.
Requirements
- College Diploma in Business, Electrical/Electronics Technology, Civil Engineering Technology or related
- Minimum 3 years' similar or related experience
- Strong understanding of various water and hydro meters utilized in the utilities industry
- Knowledge of requirements as set out by the Ontario Energy Board (OEB)
- Experience working with CIS systems, including billing and credit functions
- Experience using Microsoft Office software
- Demonstrated ability to lead, coach and manage a team
- Valid class 'G' Ontario Driver's License
Nice To Haves
- University Degree in Business or Engineering considered an asset
- Previous experience supervising unionized staff considered an asset
Responsibilities
- Track and report regulatory requirements
- Research, investigate, troubleshoot and analyze various processes within the Technical Services department to correct, improve or expedite outcomes
- Provide support in the development of continuous improvement initiatives, strategic plans and departmental goals
- Liaise with other Local Distribution Companies on cooperative initiatives
- Responsible for new load residential connections, commercial connections agreements and hydro/water initial project inquiries
- Provide approval for hydro/water service designs, letters, estimates, SAP work orders and electrical/water connection permits for customer connections
- Manages day-to-day tree trimming requirements including customer invoices
Benefits
- Accommodation in accordance with applicable laws through all stages of the hiring process
- Commitment to diversity and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
