Supervisor, Technical Business Analysis

Public Consulting Group

5d•$82,000 - $115,000•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development. Creates requirements-gathering documents to identify business and user needs. Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams. Creates wireframes or prototypes using Axure RP, or related tools. Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams). Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance. Performs deployment verification on Production site(s). Performs regression testing for each release (Pre and Post release). Assists with internal trainings for new features – ‘Train the Trainer’. Assists product leads with writing user stories for new features. Assists product development and R&D with client focus groups on features/topics, if needed. Assists with product troubleshooting and triage, when required and appropriate. Prepares and posts defects/support requests. Manages through to completion and release. Supports others with new feature configurations and new project rollouts, if appropriate. Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation. Creates and maintains complex power apps using “low code, no code” tools adopted by IT teams. Works with external and internal stakeholders to identify business needs and develop product road maps.

Requirements

Ability to lead and supervise others.
Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).
Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.
Proven ability to take initiative and seek solutions.
Ability to develop a working knowledge of PCG products.
Strong analytical skills, including the ability to analyze, organize, and present data.
Strong attention to detail.
Organization, planning, and time management skills.
Effective communication skills (presentation, facilitation, and written).
Curious to learn multiple states, product, and program functions.
Ability to build and maintain business relationships.
Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.
Bachelors Degree
7+ years of business analysis and/or product design experience.
Proven record of excellence in documenting, designing, and delivering technical solutions.
Experience with wireframing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn.
Knowledge of Asana, JIRA, MS Project, and other project tracking tools preferred.
Proficiency in MS Office products, including PowerPoint, Excel, and Word.
Experience supervising and coaching other technical business analysts.

Nice To Haves

Prior Education, Health, or Mental Health field experience is a plus.

Responsibilities

Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development.
Creates requirements-gathering documents to identify business and user needs.
Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.
Creates wireframes or prototypes using Axure RP, or related tools.
Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams).
Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.
Performs deployment verification on Production site(s).
Performs regression testing for each release (Pre and Post release).
Assists with internal trainings for new features – ‘Train the Trainer’.
Assists product leads with writing user stories for new features.
Assists product development and R&D with client focus groups on features/topics, if needed.
Assists with product troubleshooting and triage, when required and appropriate.
Prepares and posts defects/support requests. Manages through to completion and release.
Supports others with new feature configurations and new project rollouts, if appropriate.
Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.
Creates and maintains complex power apps using “low code, no code” tools adopted by IT teams.
Works with external and internal stakeholders to identify business needs and develop product road maps.