Supervisor Tech - IPSC

Total Safety Careers•Borger, TX

8d•Hybrid

About The Position

This role oversees day-to-day operations, focusing on planning daily schedules, operating priorities, and ensuring maximum customer service. The Supervisor Tech is responsible for coordinating personnel and equipment among districts to meet project objectives, achieve efficiency, and ensure optimal utilization of company resources. A key aspect of this role is providing leadership in health and safety goals, proactively identifying and addressing safety and environmental issues, and ensuring compliance with all relevant standards. The position requires maintaining an accurate inventory of critical equipment, including shop tools, respiratory and breathing air equipment, transport trailers, cascade air banks, compressors, gas monitors, and electronics. This role also involves liaising with sales personnel to coordinate efforts between sales and operations, providing direct support to sales initiatives when necessary, and overseeing all operational aspects from job preparation to follow-up. The Supervisor Tech reports operational status to the manager, prepares documentation (billing, compliance, customer communication, safety alerts), and oversees human resource functions for their team, including hiring, firing, performance appraisals, coaching, and counseling. They ensure the team meets production, quality, and safety goals, and provide input for salary and job change actions. Training, skill development, and continuous improvement of team members are also crucial responsibilities. The role involves compiling material needs, submitting requisitions, and ensuring timely delivery. Additionally, the Supervisor Tech plans and oversees a Preventive Maintenance Program and repair facility, assists with short and long-term IPSC goals, and may contribute to new product/service development and special projects. Occasional assistance with excess workload demands is also expected.

Requirements

Progressive experience in petrochemical and/or refinery operations or industrial safety equipment industry.
Lead experience or supervisory training with an understanding of human relations, training, performance evaluation, and health and safety.
Ability to determine human resources and equipment needs as a project matures and to coordinate resources among districts to achieve maximum profitability, efficiency, and utilization.
Working knowledge of Microsoft Office, Excel, Outlook and other database software.
Ability to quickly learn new software applications utilized by the company.
Ability to read and interpret technical procedures, safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrated integrity, professionalism, and commitment to safety.
Understands the hazards of any job they are required to oversee.
Understands role in the prevention of occupational illness and injury through teaching and enforcement of safety and health rules, procedures and work practices.
Above average organization, communication and interpersonal skills required to interact with multiple internal, external & executive contacts.
Ability to speak effectively before groups of customers or employees of the organization.
Financial aptitude with a grasp of business concepts and exposure to budget preparation and cost control.
Thorough knowledge of Total Safety products and services provided in the contract.
Working knowledge of customer business and industry with the ability to define specific and/or special customer needs to satisfy the needs of the customer.
Knowledge of contracts and scope of service.
Ability to plan and execute job preparation, briefing/debriefing, problem prevention, and corrective action and follow-up.
Ability to prepare accurate and timely documentation including billing, compliance, customer communication, and satisfaction reports and quality assurance and/or safety alert issues.
Current driver’s license from the state of residence, and valid proof of vehicle insurance.
Must possess good driving record and be insurable by Total Safety US, Inc. insurance providers for vehicle insurance while driving a company truck.
Must have or be able to obtain a valid TWIC card.

Nice To Haves

Experience in Fire Protection Services, Respiratory Protection, and Gas Detection is preferred.
Ability to speak Spanish, or other second language considered a plus.

Responsibilities

Plans daily schedules and operating priorities to provide maximum levels of customer service.
Determines specific and/or special customer needs with regard to scheduling and availability of equipment to satisfy the demands placed on the IPSC.
Coordinates the use of personnel and equipment among districts to meet project objectives and achieve maximum efficiency and utilization of company resources.
Provides leadership in achieving health and safety goals.
Proactively identifies safety and environmental issues and ensures compliance with Federal, State, Company and client standards.
Ensures that issues are identified, addressed, and elevated if necessary, in a timely manner.
Maintains adequate and accurate inventory to sustain a 24-hour state of readiness of shop tools, respiratory and breathing air equipment, transport trailers, cascade air banks and associated pressure regulating equipment, breathing air compressors and fill stations, portable gas monitors, associated respiratory and gas monitor test equipment, all rental electronics equipment, and handheld radios.
Liaisons with Salesforce personnel to coordinate efforts between sales and operations, including direct support of sales efforts when necessary.
Oversees all operational issues to include direct involvement with briefing/debriefing and job preparation and follow-up.
Reports status of operational issues to the manager on an ongoing basis.
Prepares accurate and timely documentation including billing, compliance, customer communication, and satisfaction reports and quality assurance and/or safety alert issues.
Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching, and counseling team.
Ensures that the team is producing at or above communicated production, quality, and safety goals.
Recommends and provides input for salary and job change actions.
Ensures that all personnel receives safety and procedure training.
Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills.
Works to identify and provide opportunities for the team to learn new skills and techniques.
Compiles material needs and requisitions and submits to purchasing for execution.
Performs follow-up as necessary to ensure timely delivery of equipment and/or accuracy of customer status reporting.
Plans and oversees a Preventive Maintenance Program and repair facility for Total Safety and out-sourced equipment.
Assists with planning and implementing both short and long-term IPSC goals and objectives in areas including staffing, equipment needs, problem prevention, corrective action program and continuous improvement of IPSC standard operating procedures.
Assists, as needed, with the development of new product lines, departments and/or services within IPSC.
Assists with special projects as assigned.
May occasionally be called upon to fill in or help handle excess workload demands.