Supervisor, Team Lead Application Analyst-HIM

Hackensack Meridian Health•Iselin, NJ

21h•$133,120•Hybrid

About The Position

The Supervisor, Team Lead Applications Analyst works with their manager and/or director to supervise and participate in gathering business requirements, conducting needs assessments, and developing functional specifications and builds. The role ensures that IT solutions support business objectives across Hackensack Meridian Health (HMH). The supervisor works independently and serves as a resource to a team of Application Analysts. The position oversees and participates in software implementation, maintenance, and support; guides application configuration, testing, troubleshooting, and go-live support; and coordinates work with IT groups, other departments, and vendors. It also manages the day-to-day activities of assigned Application Analysts, including work prioritization, resource coordination, and performance reviews. The role provides on-call application support and performs payroll duties. This is a hybrid position.

Requirements

Bachelor’s degree or equivalent four years of related IT experience.
At least 7 years of IT experience, or 11 years if there is no degree; healthcare or related-field experience is preferred.
Demonstrated project management skills.
Knowledge of advanced techniques, theories, and processes relevant to completing the work.
Ability to work as a team player and multitask in a progressive environment.
Ability to interact with all organizational levels and staff in one-to-one settings and group presentations.
Ability to organize and coordinate small groups’ actions to achieve departmental and organizational goals.
Ability to work independently and manage time effectively without supervision.
Strong desktop skills, including spreadsheets, diagrams, presentations, and collaboration-suite tools.
Excellent oral and written communication skills.
Ability to work in a fast-paced environment.
Ability to create and maintain clear, concise documentation.
Ability to collaborate with other department team members.
Ability to organize and coordinate a team’s actions to achieve departmental and organizational goals.
Demonstrated self-direction.
For EPIC applications, EPIC certification in the application/module pertinent to the team; for other IT applications, professional certifications relevant to the team, as determined by department and/or position needs.

Nice To Haves

Leadership experience, preferably with project management.
Healthcare or related-field IT experience.
Relevant EPIC certification, including applications/modules such as Prelude, Cadence, Willow, Cogito, Ambulatory, MyChart, Resolute, or Health Information Management, when applicable to the role.

Responsibilities

Oversee and participate in the project management cycle for software implementation, maintenance, and support.
Direct software building, testing, and support tasks within the team and across other IT work groups, organizational departments, and vendors.
Provide application expertise and guidance to the team and promote staff development.
Recommend and assist with developing departmental policies and procedures and process improvements.
Promote teamwork and facilitate inter-team and intra-team communication.
Lead installation and upgrades of applications and components, configure application settings, and validate work performed by lower-level Application Analysts.
Serve as an escalation point for application issues related to team efforts and tasks.
Provide go-live support for users of new applications, modules, and functionality.
Oversee and/or analyze necessary application modifications and coordinate them with IT associates and/or vendors.
Analyze business and clinical needs and requirements.
Discuss potential options with end users and help clients identify optimal solutions.
Evaluate operational workflows applied to the system.
Create system specifications from user requirements.
Create test plans and test new systems, version upgrades, and system modifications.
Document testing outcomes and review lower-level Application Analysts’ test plans and outcomes for consistency and thoroughness.
Implement, troubleshoot, and support applications.
Present oral and written communications to project teams and other departments.
Update system, operational, and departmental documentation.
Recommend process improvements.
Provide on-call support for applications.
Precept new departmental staff.
Perform payroll duties.
Manage assigned Application Analysts’ day-to-day activities, including prioritizing work, coordinating resources, and conducting performance reviews.
Perform other assigned duties and projects and adhere to HMH organizational competencies and standards of behavior.