Supervisor System Operations

Puget Sound Energy • Redmond, WA

5d

About The Position

Responsible for leading and directly supervising 24 x 7 system operations on rotation shift in monitoring, issuing clearences, switching orders and deploying responses to outage and emergency situations.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.
Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Requirements

• Associate’s degree in engineering or electro-mechanical technology, or other related degree; or combination of education and/or relevant experience.
• 5 years utility/business relevant work including financial management, operations and/or planning.
• Knowledge of electirc distribution and transmission system.
• Demonstrated ability to make decisions in a real-time environment with regard to customer service and safety to the public, company and/or contractor personnel and equipment.
• Excellent customer relations skills, including problem solving and conflict resolution.
• Demonstrated skills leading and developing personnel in a collaborative work environment and managing projects.
• Demonstrated safety leader.
• Strong teamwork, coaching, and organizational skills and an aptitude for process improvement.
• Demonstrated experience in collaborating with a wide range of internal and external customers.
• Ability to work independently and with teams.
• Strong business acumen including the ability to organize/prioritize/evaluate work and within budget constraints.
• Excellent communication skills, both verbal and written.
• Proficiency with MS Office suite.
• Availability to respond to emergencies, such as outages and storm events, on a 24/7 basis.

Nice To Haves

• Prior operational field experience in specific area of supervision (such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR or distribution engineering).
• 1 year prior supervisory experience.
• Previous utility experience.
• Knowledge of SAP, PCAD and DMS.
• Experience working in a unionized environment.

Responsibilities

• Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams
• Monitors workload, productivity and staffing levels to ensure operational efficiencies and departmental goals are met.
• Provides technical front line operational expertise, as well as leveraging technical worker skills to ensure successful resolution of a variety of issues/challenges, and to support the transmission and distribution systems and equipment.
• Establishes and maintains effective work relationships with internal and external clients, including service providers.
• Works collectively with the Customer Access Center in response to customer complaints, inquires, and escalated calls.
• Attends monthly regional electric safety meetings.
• Works closely with safety group to promote and support safe work practices.
• Involved in process improvement initiatives and drives towards applicable solutions.
• Provides computer and technology assistance within department.
• Participates in, supports, or may coordinate 24/7 emergency response and restoration efforts as needed.
• Performs other duties as assigned.

Benefits

• PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees