Operations System Support Technician
About The Position
Audacy is seeking a talented and solutions-oriented Operational Systems Support Technician to join our operational systems team. This role is responsible for providing technical support for the critical systems responsible for digital audio playout, automation, content management, scheduling, and studio systems. You’ll join a team of like-minded support professionals to ensure Audacy’s portfolio of stations is serving high-quality content to its 40M active monthly listeners. This is a remote position, so being as self-sufficient and proactive as possible is key to being successful in this role.
Requirements
- Naturally driven with a positive attitude and desire to learn the broadcast industry.
- Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).
- Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit is strongly preferred.
- Standard Automation Support credentials include Beyond Trust (WO Automation Admins), ZenDesk Agent, Zoom, Gmail, and GSelector.
- Basic knowledge of computers and IT systems is a must, including proficiency with Google, (GMail, Doc’s Sheets, Slides).
- The ability to multitask in a multiple-project environment.
- Availability to work various hours / days, including some weekends and holidays.
- Good communication skills.
Responsibilities
- Manage the helpdesk, providing immediate support for broadcast playout, scheduling, and other integrated systems across markets for content and technical operations.
- Function as a subject matter expert in all things related to digital audio playout, automation, and cross-market functionality.
- Collaborate with in-market technical and content teams and Audacy’s network operations center, and systems vendors to troubleshoot and rapidly resolve product-impacting issues.
- Proactively review and mitigate product-impacting issues.
- Execute software upgrades for markets as needed.
- Set up and expand integrated systems in markets.
- Provide training to markets for new staff and new functionality.
- Deliver 24/7 on-call rotational support of playout applications and infrastructure.
Benefits
- a health care coordinator
- medical
- dental
- vision
- mental health
- telemedicine
- flexible spending accounts
- health savings account
- disability
- life insurance
- critical illness
- hospital indemnity
- accident insurance
- paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
- 401(k) retirement plan
- legal assistance
- life assistance program
- identity theft protection
- discounted home and auto insurance
- pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
