System Support Technician I

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

About The Position

The System Support Technician I supports the effective, efficient, and secure operation of all information technology systems within the OneWorld Community Health Centers. The System Support Technician I serves as the primary help desk and secondary systems administrator contact for all OneWorld Community Health Centers activities. Customer Service and Training: Provides staff and customers with top-quality, consistently available computer service, support, and training. Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software. Assists in the diagnosis, documentation, and resolution of software-related errors. Follows up post-resolution with end users to ensure their problems have been resolved. Ongoing Administration and Maintenance: Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance. Sets up and maintains user accounts, email addresses, and access to network resources. Coordinates and supports needs for IT resources for training sessions, online meetings, and video chat as necessary when requested by department leaders. Ensures staff have sufficient supplies to perform daily job duties, such as charged batteries for mobile devices, AC adapters, digital phones, and printers.

Requirements

High School Diploma or equivalent required.

Nice To Haves

Experience using the OSI Model for troubleshooting preferred.
Operating System Deployment experience using Microsoft MDT or WDS preferred.
Experience administering Active Directory and Group Policies preferred.
Experience with Help Desk or Desktop Support preferred.
Experience with Microsoft Exchange preferred (0-2 years’ experience).
Excellent verbal and written communication skills preferred.
Demonstrated ability to analyze and solve problems.
Demonstrated ability to prioritize and organize.

Responsibilities

Provides staff and customers with top-quality, consistently available computer service, support, and training.
Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software.
Assists in the diagnosis, documentation, and resolution of software-related errors.
Follows up post-resolution with end users to ensure their problems have been resolved.
Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Sets up and maintains user accounts, email addresses, and access to network resources.
Coordinates and supports needs for IT resources for training sessions, online meetings, and video chat as necessary when requested by department leaders.
Ensures staff have sufficient supplies to perform daily job duties, such as charged batteries for mobile devices, AC adapters, digital phones, and printers.